MADISON MARSHALL
Orange,CA
Summary
A capable, hard-working individual with experience in the elite wine, events, & hospitality industries in the Napa Valley. Self-motivated and resourceful, constantly striving to bring dedication and attention to detail to the workplace. The objective is to grow and excel in the events industry, with an emphasis on brand development. I am eager to transcend under the umbrella of a company that supports diversity, inclusion, and career advancement.
Overview
7
7
years of professional experience
Work History
Hybrid Events Manager (Seasonal)
Academy Of Festival Napa Valley
05.2023 - 07.2023
- Design and execute a comprehensive meal plan for the classic music festival, considering diverse dietary preferences and restrictions.
- Collaborate with catering vendors and negotiate contracts to secure cost-effective and high-quality meal options.
- Develop a detailed logistics plan for meal coordination, including transportation, storage, and distribution of food and beverages.
- Manage a hybrid work model, overseeing both on-site and remote team members involved in meal coordination and related tasks.
Events Manager
Long Meadow Ranch
04.2022 - 05.2023
- Coordinate details of over 500 annual events including conferences, weddings, birthdays, anniversaries, rehearsal dinners, charity events, sales meetings, business meetings, employee events and brand events.
- Manage administrative logistics of event planning, event booking, as well as draft detailed BEO's that reflect contractual obligations.
- Hire and cross-train staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.
- Organize and host wine tastings for clients to help them choose the ideal wines for their events. Similarly, facilitate wedding tastings for couples to finalize menu selections and ensure culinary satisfaction.
Events Manager & Wine Educator
Chimney Rock Winery
03.2021 - 07.2023
- Organize and plan various events, including wine tastings, tours, and special events at the winery.
- Design and curate wine tasting experiences for visitors, taking into consideration the winery's offerings and guest preferences.
- Handle customer inquiries, address concerns, and ensure a positive and memorable experience for visitors.
- Collaborate with the marketing team to promote wine tastings and events, both online and offline.
- Oversee the logistics of events, including set up tasting areas, coordinate staff schedules, and manage inventory for wine tastings.
Reservations Agent
Silverado Resort & Spa
01.2018 - 08.2019
- Handle customer inquiries and make reservations, ensuring accuracy in details. Confirm reservations and provide relevant information to guests.
- Provide excellent customer service by addressing inquiries, concerns, and special requests. Assist guests with information about amenities, policies, and procedures.
- Accurately enter reservation details into system. Maintain organized records of reservations and guest information.
- Collaborate with other hotel departments to coordinate guest services. Communicate with guests regarding reservation changes, cancellations, and additional requests.
- Implement pricing and revenue management strategies to maximize room occupancy and revenue.
Upsell additional services when possible.
Concierge
Meadowood Resort
08.2016 - 01.2018
- Take and manage hotel and restaurant reservations for resort guests. Ensure accurate information is provided, such as dining preferences and special requests.
- Provide detailed information about the resort's amenities, as well as opening hours, and any special promotions or events. Assist guests in making informed decisions based on their preferences.
- Offer personalized recommendations for dining and entertainment experiences both within the resort and in the local area. Be knowledgeable about various cuisines, dietary restrictions, and preferences.
- Liaise with the varying resort teams to accommodate special requests. Ensure a smooth flow of communication between guests and the resort staff.
- Address and resolve any issues or concerns related to resort reservations or dining experiences. Collaborate with other departments to enhance overall guest satisfaction during their housing experiences.
Education
Bachelor of Fine Arts -
Chapman University
Orange, CA04.2025
Associate of Arts -
Napa Valley College
Napa, CA05.2020
Skills
- Budget Development
- Event Management
- Contractual Obligations
- Employee Training
- Excel Spreadsheets
- Business Correspondence
- Administrative Support Specialist
- Interpersonal Communications
Timeline
Hybrid Events Manager (Seasonal)
Academy Of Festival Napa Valley
05.2023 - 07.2023
Events Manager
Long Meadow Ranch
04.2022 - 05.2023
Events Manager & Wine Educator
Chimney Rock Winery
03.2021 - 07.2023
Reservations Agent
Silverado Resort & Spa
01.2018 - 08.2019
Concierge
Meadowood Resort
08.2016 - 01.2018
Bachelor of Fine Arts -
Chapman University
Associate of Arts -
Napa Valley College
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