Madison Martinez
Moreno Valley,Ca
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
10.2024 - Current
- Assist clients with their financial goals by recommending suitable products and services.
- Collaborate effectively and confidently in identifying solutions, building and nurturing strong relationships for existing and new clients.
- Communicate effectively and confidently with partners and when engaging clients.
- I took initiative as LBO champion to lead and Improve our reporting, ensuring I consistently connected with my partner and other RB’s for potential opportunities. I am also the volunteer champion and work closely with numerous clients to volunteer and deepen within our community.
- Mentored and coached new to role associates to maximize efficiency within their new roles utilizing all available resources.
- Supervised operations, collaborating with management and independently running the center as needed.
Service Desk Associate
Home Depot
10.2021 - 02.2025
- Enhanced customer satisfaction by addressing and resolving customer concerns and complaints while maintaining a positive shopping experience.
- Collaborated with department associates and management to resolve service-related issues, enhancing customer experience.
- Organized training sessions for new hires on company policies and standards, improving team readiness.
- Cross-trained in multiple departments to provide flexible support for daily operations and expand product knowledge.
Education
Bachelor of Science -
Grand Canyon University
01-2027
Associates of Science -
Riverside City College
01-2025
Skills
- Administrative Skills
- Microsoft Office
- Microsoft Windows
- Excel
- Supervisory roles
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Service Desk Associate
Home Depot
10.2021 - 02.2025
Bachelor of Science -
Grand Canyon University
Associates of Science -
Riverside City College