Madison Marusiak
Debary
Summary
Dynamic professional with extensive experience in customer service, leadership, food safety, and UX/UI proficiency, complemented by strong sales techniques. Proven ability to leverage effective communication and problem-solving skills to enhance customer satisfaction and drive positive outcomes. Adept in inventory management processes and fostering teamwork dynamics to optimize store operations. Committed to delivering exceptional service while continuously seeking opportunities for improvement and innovation.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Store Associate
Pinch a Penny
09.2021 - Current
- Overseeing and training groups of 2–3 employees, maintaining high work ethic and delivering efficient, prompt customer service.
- Received certification in the ABCs of pool care and completed required training requirements.
- Managed end-to-end customer service interactions to ensure all customer needs are satisfied upfront.
- Managed calendars, adjusting schedules based on availability changes and prioritizing urgent requests.
- Answered incoming calls daily, addressing customer inquiries and handling appointment-related concerns.
Front of House Employee
Chick-fil-A
10.2025 - 03.2026
- Provided friendly, efficient customer service within fast-paced restaurant environment.
- Coordinated with team members to support smooth daily operations and sustain positive customer experience.
- Followed food-handling procedures and managed high-volume drink preparation, including lemonade and coffee.
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in training new team members on operational procedures and customer service standards.
Education
GED -
Lake Mary Preparatory
Lake Mary, FL05.2022
UX/UI Boot Camp - UX/UI
University of Central Florida
Orlando, FL08.2023
Skills
- Customer service excellence
- Cash handling accuracy
- Payment processing
- Efficient scheduling coordination
- Inventory control
- Team leadership
- Adaptability
- Time management mastery
- Customer relationship management
- UX/UI design expertise
- Animal care management
Certification
Certification in UX/UI Design
Languages
English
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
10.2025 - 03.2026
Store Associate
Pinch a Penny
09.2021 - Current
GED -
Lake Mary Preparatory
UX/UI Boot Camp - UX/UI
University of Central Florida