Madison McCormick
Phoenix,AZ
Summary
Community relations professional with a proven track record at Arizona Department of Transportation, excelling in public and media outreach. Skilled communicator with extensive AP Style knowledge and attention to detail. Public involvement training and experience, with passion for informing and involving Arizonans in impactful projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Relations Liaison
Arizona Department of Transportation
12.2023 - Current
- Enhance community relations by promptly managing approximately 10-30 constituent questions and concerns daily and coordinating thoughtful responses with project management.
- Craft error-free maintenance alerts in concise and easily understandable language to inform stakeholders about upcoming construction projects and road closures.
- Manage project-related communication with constituents to assist project managers.
- Maintain detailed records of all community engagements, tracking metrics for Community Relations team.
Workforce Development Specialist
UMOM New Day Centers
04.2023 - 12.2023
- Managed caseload of more than 85 clients, creating individualized employment plans according to specific skills, education, and backgrounds.
- Facilitated job seeker interviews with prospective employers and utilized motivational interviewing strategies to reach achievable solutions.
- Performed complete assessment of job seeker's education, skills and work history to identify and address barriers to employment.
Client Relations Developer
Proctorio, Inc.
12.2022 - 02.2023
- Managed customer success and communication and conducted trainings for more than 200 international and domestic universities and organizations.
- Resolved service problems by addressing customer complaints, identifying root causes, and developing targeted solutions.
Marketing Copywriter
Proctorio, Inc.
09.2022 - 12.2022
- Acted as primary press contact for company, representing Proctorio leadership in media interviews.
- Crafted daily social media content, monthly blog posts, press releases, and copy for design and marketing materials.
- Translated complex engineering terminology into more digestible language for marketing materials.
Education
Master of Arts - Strategic Communication
National University
San Diego07.2025
Bachelor of Arts - Global Journalism
University of Arizona
Tucson05.2022
Skills
- Community Relations & Community Outreach
- Media Relations
- Crisis Communication
- Associated Press (AP) Style
- Google Suite
- MS Office (Microsoft Word, Excel, and PowerPoint)
- Written, Verbal, & Interpersonal Communication
- Editing & Proofreading
- Attention to Detail
- Relationship Development & Team Collaboration
Certification
- IAP2 Fundamentals of Public Participation Certification, IAP2 USA - July 2024
- Introduction to NEPA and Transportation Decision-making course, National Highway Institute - October 2024
- Public Involvement for Highway Traffic and Construction Noise Projects, National Highway Institute - October 2024
Timeline
Community Relations Liaison
Arizona Department of Transportation
12.2023 - Current
Workforce Development Specialist
UMOM New Day Centers
04.2023 - 12.2023
Client Relations Developer
Proctorio, Inc.
12.2022 - 02.2023
Marketing Copywriter
Proctorio, Inc.
09.2022 - 12.2022
Master of Arts - Strategic Communication
National University
Bachelor of Arts - Global Journalism
University of Arizona
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