Summary
Overview
Work History
Education
Skills
Timeline
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Madison McGill

Loganville,GA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Old Navy, Gap
Snellville, GA
07.2023 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.

Education

Bachelor of Science - Psychology

Fort Valley State University
Fort Valley, GA
12-2028

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Flexible hours
  • Adaptable and flexible
  • Honest and dependable
  • Reliable and responsible
  • Verbal and written communication
  • Technical
  • Attention to detail
  • Problem solving

Timeline

Retail Sales Associate

Old Navy, Gap
07.2023 - 08.2024

Bachelor of Science - Psychology

Fort Valley State University