Madison Moore
Covington,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy, always focusing on quality of work. Hardworking and excited for new opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Representative
Legion Claims Solutions
02.2022 - 06.2023
- Updated claims system to track claim status and provide relevant information to other department.
- Interacted with claimants by phone and email to provide information and resolve issues.
- Managed all payments issued within multiple departments.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Completed tasks such as filing, copying, and distributing claim related documents.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Maintained accurate and up-to-date records of claim information obtained.
Server
Copeland's Of New Orleans
12.2020 - 01.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Crew Member - Trainer
Raising Canes
03.2018 - 12.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Established and maintained quality control standards.
Education
High School Diploma -
Covington High School
Covington, LA05.2020
Emergency Medical Responder License - Emergency Medical Technology
Northshore Technical Community College - Sullivan
Bogalusa, LA05.2020
Skills
- Vast Customer Service Experience
- Timely and Efficient Work Ethic
- Problem Solving Skills
- Claims File Management Expertise
- Background in Data Analysis
- Attention to Detail
- Adaptability
- Time Management Skills
Certification
Licensed Insurance Adjuster - Property & Casualty Lines
License No. 1067655
Timeline
Office Representative
Legion Claims Solutions
02.2022 - 06.2023
Server
Copeland's Of New Orleans
12.2020 - 01.2022
Crew Member - Trainer
Raising Canes
03.2018 - 12.2020
High School Diploma -
Covington High School
Emergency Medical Responder License - Emergency Medical Technology
Northshore Technical Community College - Sullivan
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