Madison Moore
Charlotte,NC
Summary
Detail-oriented operations professional with extensive experience in client service and administrative support within the insurance sector. Skilled in managing workflows, maintaining accurate documentation, and enhancing team efficiency to ensure compliance with corporate standards.
Overview
5
5
years of professional experience
Work History
Underwriting Assistant
Amwins
Charlotte, NC
12.2025 - Current
- Coordinated inspections with agents and third-party vendors to facilitate timely risk assessments and enhance client service.
- Maintained underwriting systems and ensured data integrity to support compliance and accurate documentation.
- Tracked and followed up on outstanding requirements to streamline workflows and improve team efficiency.
- Prepared binders, endorsements, and policy documents to ensure compliance and accuracy.
Policy Services Specialist
Amwins
Charlotte, NC
08.2023 - 12.2025
- Issued new and renewal policies in compliance with standards to support client needs.
- Processed endorsements, cancellations, and revisions to maintain compliance and enhance client satisfaction.
- Collaborated with brokers and underwriters to resolve discrepancies, ensuring accurate policy management.
- Communicated policy updates and requirements to improve client understanding and service.
Chiropractic Assistant
Lucas Chiropractic and Acupuncture
Charlotte, NC
04.2021 - 08.2023
- Communicated treatment plans and follow-ups with patients to enhance client service.
- Assisted clinical staff with room prep and patient flow to improve operational efficiency.
- Managed front desk operations and patient intake to ensure smooth patient experiences.
- Coordinated schedules for multiple providers to optimize appointment availability.
Education
B.A. - Sociology
University of North Carolina At Charlotte
Charlotte, NC01-2020
Skills
Accomplishments
- Employee Spotlight recipient for accuracy and performance
- Maintained 99% accuracy in policy issuance
- Improved workflow efficiency and turnaround times
Timeline
Underwriting Assistant
Amwins
12.2025 - Current
Policy Services Specialist
Amwins
08.2023 - 12.2025
Chiropractic Assistant
Lucas Chiropractic and Acupuncture
04.2021 - 08.2023
B.A. - Sociology
University of North Carolina At Charlotte