Madison Morris
Greenville
Summary
Dynamic and detail-oriented professional with a strong background in customer service and office organization, honed at Heartland Dental. Proven ability to enhance patient satisfaction through effective appointment scheduling and clear communication. Skilled in cash handling and food preparation, consistently delivering exceptional experiences while maintaining high cleanliness standards.
Overview
2
2
years of professional experience
Work History
Team Member
Chicken Salad Chick
04.2025 - Current
- Assisted customers with menu selections and provided exceptional service to enhance dining experience.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
- Prepared food items according to established recipes and quality standards for consistency and taste.
- Operated kitchen equipment safely while adhering to health and safety regulations in food preparation.
- Handled cash transactions accurately, ensuring correct payment processing and customer satisfaction.
- Adapted quickly to changing priorities during peak hours, maintaining productivity under pressure.
Dental Receptionist
Heartland Dental
05.2025 - 08.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Dental Receptionist
Heartland Dental
05.2024 - 08.2024
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted with patient check-in and check-out processes to enhance customer experience.
- Maintained accurate patient records using dental practice management software.
- Handled insurance verification and processing for seamless billing operations.
- Coordinated with dental staff to ensure smooth operation of daily activities.
- Organized and maintained office supplies, ensuring readiness for patient visits.
Education
No Degree - Radiography
East Carolina University
Greenville, North Carolina, NC05-2027
No Degree - Radiography
Pitt Community College
Winterville, NC05-2027
High School Diploma -
Eastern Alamance High School
Mebane, NC06-2023
Skills
- Customer service
- Team collaboration
- Food preparation
- Cash handling
- Appointment scheduling
- Patient interaction
- Office organization
- Time management
- Attention to detail
- Cleanliness standards
- Adaptability under pressure
- Teamwork and collaboration
- Clear communication
Languages
English
Full Professional
Timeline
Dental Receptionist
Heartland Dental
05.2025 - 08.2025
Team Member
Chicken Salad Chick
04.2025 - Current
Dental Receptionist
Heartland Dental
05.2024 - 08.2024
No Degree - Radiography
East Carolina University
No Degree - Radiography
Pitt Community College
High School Diploma -
Eastern Alamance High School