Madison Moules

• Coordinated with delivery drivers for quick pickup and smooth handoff during high-volume periods.
• Maintained updated knowledge of online ordering systems and handheld devices.
• Resolved order discrepancies to ensure customer satisfaction and prevent errors
• Took over the phone orders and deliveries.
• Made reservations for dates and times.
• Sat guests down according to party sizes etc.

Hostess

• Answered phones, handled reservations, and provided accurate wait-time estimates.
• Maintained cleanliness and organization of the host stand and entry area.
• Assisted guests with questions, special requests, and accommodations.
• Greeted guests warmly and created a welcoming first impression.

Server

• Delivered friendly, efficient service while managing multiple tables in a fast-paced environment.
• Took accurate food and beverage orders and ensured timely delivery.
• Provided menu recommendations and upsold specials and add-ons to enhance guest experience.
• Maintained high standards of customer satisfaction by addressing concerns quickly and professionally.
• Handled payments, processed checks, and balanced transactions accurately.