Madison Mullins

Oldham County Public Library

02.2023 - Current

Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
Processed library card applications and maintained patron records with accurate contact information.
Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Provided basic computer assistance to help patrons access needed resources.
Utilized computer databases to locate library materials.
Conducted library tours familiarizing patrons with library's resources and services.
Improved operational efficiency by training new staff on library systems and customer service protocols.
Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Assisted patrons with printing and copying according to personalized requirements.
Located library materials, resources and technologies to fulfill patron requests.
Collected and processed fines on overdue library materials.
Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
Handled check-in and check-out process of library materials
Assisted staff with special projects and library event preparation.

Summary