Madison Myers
Ames
Summary
Passionate and driven professional with diverse experience in victim advocacy, hospitality management, and customer service. Highly skilled in communication, team leadership, and conflict resolution. Adept at handling high-pressure situations with empathy and professionalism while fostering positive experiences. Eager to contribute my unique skill set to support and empower individuals in need.
Overview
4
4
years of professional experience
Work History
On-Call Responder Victim's Advocate
ACCESS
06.2024 - Current
- Provide immediate emotional support and crisis intervention to individuals impacted by violence and trauma.
- Collaborate with local law enforcement, medical personnel, and other organizations to advocate for victims' rights and needs.
- Maintain detailed documentation and adhere to strict confidentiality protocols.
Manager, Bartender, Barista, and Server
Stomping Grounds; Bar La Tosca
08.2022 - Current
- Manage daily operations and staff schedules and ensure compliance with safety and quality standards.
- Deliver exceptional customer service by addressing inquiries, resolving complaints, and creating a welcoming environment.
- Supervise and train new staff members to maintain consistency and quality in service delivery.
- Developed training materials, including manuals, guides, and handouts.
Compliance Checks
Karen Mills; ID Investigations
05.2021 - 02.2024
- ID Investigations is partnered with a grocery store chain in Ames/Des Moines, where I complete alcohol and tobacco compliance checks.
Intern- Victim's Advocate
ACCESS
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in creating and updating resource materials and conducted outreach activities to increase awareness of ACCESS services.
- Gained extensive training and knowledge in advocacy, crisis response, and trauma-informed care practices.
Server and Bartender
The Palms Theatre And IMAX
08.2020 - 09.2022
- Provided outstanding customer service by taking accurate orders and promptly addressing guest needs.
- Ensured compliance with state regulations regarding alcohol service.
- Assisted with training new team members and maintaining the cleanliness of the facility.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IA12.2024
Skills
- Advocacy and Crisis Intervention
- Strong Communication and Interpersonal Skills
- Team Leadership and Training
- Analytical Thinking and Problem Solving
- Stress Management and Conflict Resolution
- Schedule and Calendar Management
Skills
- Schedule and Calender Management
- Analytical Thinking
Timeline
On-Call Responder Victim's Advocate
ACCESS
06.2024 - Current
Intern- Victim's Advocate
ACCESS
01.2023 - 05.2023
Manager, Bartender, Barista, and Server
Stomping Grounds; Bar La Tosca
08.2022 - Current
Compliance Checks
Karen Mills; ID Investigations
05.2021 - 02.2024
Server and Bartender
The Palms Theatre And IMAX
08.2020 - 09.2022
Bachelor of Arts - Psychology
Iowa State University
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