Madison Johnson
Liberty,IN
Summary
Dynamic Client Relationship Representative with a proven track record at First Merchants Bank, excelling in customer service and analytical thinking. Enhanced client satisfaction through effective issue resolution and compliance with banking regulations. Demonstrated strong documentation skills and self-motivation, streamlining operations to boost productivity and performance.
Overview
7
7
years of professional experience
Work History
Client Relationship Representative
First Merchants Bank
Liberty, IN
02.2022 - Current
- Developed strong client relationships through effective communication and personalized service.
- Assisted clients with account inquiries, ensuring timely and accurate responses.
- Enhanced customer satisfaction by effectively resolving issues and providing timely communication.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Closing Manager
Woodruffs Supermarket
Liberty, IN
10.2018 - 01.2022
- Assisted in coordinating closing procedures for effective transaction completions.
- Contributed to maintaining organized records of all closing documents and files.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Education
Bachelor of Science - Business Management With HR Certification
University of Phoenix
Tempe, AZ10.2025
High School Diploma -
Union County High School
Liberty,IN06.2020
Skills
- Customer service
- Analytical thinking
- Self-motivated nature
- Risk management policies
- Follow-up skills
- Documentation skills
Timeline
Client Relationship Representative
First Merchants Bank
02.2022 - Current
Closing Manager
Woodruffs Supermarket
10.2018 - 01.2022
Bachelor of Science - Business Management With HR Certification
University of Phoenix
High School Diploma -
Union County High School