Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADRIANA QUINTANA

Grove City

Summary

Client relationship representative with proven track record of building and maintaining strong client connections. Known for ability to manage client expectations and deliver consistent results. Highly collaborative team player with focus on adaptability and achieving objectives. Skillset includes client communication and issue resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Client Relationship Representative

First Merchants Bank
02.2023 - Current
  • Collaborated with cross-functional teams to ensure seamless service delivery for valued clients.
  • Negotiated favorable contract terms on behalf of clients, resulting in mutually beneficial agreements and long-lasting business relationships.
  • Enhanced customer satisfaction by effectively resolving issues and providing timely communication.
  • Resolved client inquiries, problems and complaints while employing sales techniques to provide custom client solutions.
  • Increased account retention rates through proactive relationship management and regular client followups.

Daycare Teacher

SARAH ANN'S
06.2021 - 02.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Gathered materials and resources to prepare for lessons and activities.

Food and Beverage Attendant

ROOSTERS
03.2016 - 11.2021
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.

Head Photo Technician

WALGREENS
06.2015 - 07.2017
  • Streamlined workflow for increased efficiency by implementing new organization techniques in the lab.
  • Maintained a clean and orderly work environment, ensuring compliance with safety standards and regulations.
  • Contributed to overall revenue growth by upselling additional products and services to customers when appropriate.
  • Improved team collaboration, conducting regular staff training sessions on latest photographic technology and techniques.

Server

Frisch's Big Boy
03.2012 - 06.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

CENTRAL CROSSING HIGH SCHOOL
Grove City, OH

Skills

  • Client retention strategies
  • Cross-selling techniques
  • Training and mentoring
  • Account updates
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities

Certification

NMLS #2589216

Notary Public

Timeline

Client Relationship Representative

First Merchants Bank
02.2023 - Current

Daycare Teacher

SARAH ANN'S
06.2021 - 02.2023

Food and Beverage Attendant

ROOSTERS
03.2016 - 11.2021

Head Photo Technician

WALGREENS
06.2015 - 07.2017

Server

Frisch's Big Boy
03.2012 - 06.2015

High School Diploma -

CENTRAL CROSSING HIGH SCHOOL

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