Nick Haugh
Lowell,IN
Overview
9
9
years of professional experience
Work History
Senior Client Relationship Representative
First Merchants Bank
Merrillville, IN
11.2022 - Current
- Developed and maintained client relationships to ensure customer satisfaction.
- Conducted regular follow-up calls with clients to ensure satisfaction.
- Handled escalated issues from clients while ensuring compliance with company policies.
- Identified areas of improvement in the existing customer service process.
- Built strong relationships with customers by providing excellent service.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Addressed customer questions and concerns regarding products and services.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Lead Sales Associate
Speedway
Lowell, IN
11.2015 - 11.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Education
Some College (No Degree) - Business Management
Indiana University, Northwest
Gary, INSkills
- Performance tracking
- Client retention strategies
- Training and mentoring
- Training programs
- Team building
- Multitasking and prioritization
- Schedule management
- Client onboarding
Timeline
Senior Client Relationship Representative
First Merchants Bank
11.2022 - Current
Lead Sales Associate
Speedway
11.2015 - 11.2022
Some College (No Degree) - Business Management
Indiana University, Northwest
Similar Profiles
Nicole BerczellyNicole Berczelly
Manager, Treasury Management Solutions at First Merchants BankManager, Treasury Management Solutions at First Merchants Bank
Brittanie L. ChevretteBrittanie L. Chevrette
Branch Manager at First Merchants BankBranch Manager at First Merchants Bank
Alexandra HunterAlexandra Hunter
Client Relationship Representative / Licensed Lender at First Merchants BankClient Relationship Representative / Licensed Lender at First Merchants Bank
ADRIANA QUINTANAADRIANA QUINTANA
Client Relationship Representative at First Merchants BankClient Relationship Representative at First Merchants Bank
Mia McMillanMia McMillan
Wake Attendant at Smith-Corcoran Funeral HomesWake Attendant at Smith-Corcoran Funeral Homes