Nick Haugh
Lowell,IN
Overview
9
9
years of professional experience
Work History
Senior Client Relationship Representative
First Merchants Bank
Merrillville, IN
11.2022 - Current
- Developed and maintained client relationships to ensure customer satisfaction.
- Conducted regular follow-up calls with clients to ensure satisfaction.
- Handled escalated issues from clients while ensuring compliance with company policies.
- Identified areas of improvement in the existing customer service process.
- Built strong relationships with customers by providing excellent service.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Addressed customer questions and concerns regarding products and services.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Maintained confidentiality of bank records, transactions and customer information.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
Lead Sales Associate
Speedway
Lowell, IN
11.2015 - 11.2022
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Analyzed monthly sales reports to identify trends in customer buying habits.
- Supervised a team of sales associates on daily tasks and operations.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Education
Some College (No Degree) - Business Management
Indiana University, Northwest
Gary, INSkills
- Performance tracking
- Client retention strategies
- Training and mentoring
- Training programs
- Team building
- Multitasking and prioritization
- Schedule management
- Client onboarding
Timeline
Senior Client Relationship Representative
First Merchants Bank
11.2022 - Current
Lead Sales Associate
Speedway
11.2015 - 11.2022
Some College (No Degree) - Business Management
Indiana University, Northwest