Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christina Robbins

Richmond,IN

Summary

Proven achiever in client relationship management, I excelled at First Merchant Bank by enhancing account retention rates and achieving required sales goals. With expertise in negotiation and sales proficiency, I consistently delivered personalized banking solutions, achieving high customer satisfaction. My approach combines strong sales skills with empathetic customer service, driving substantial results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Client Relationship Representative

First Merchant Bank
08.2019 - Current
  • Supported the training and development of junior staff members by sharing industry knowledge and best practices, fostering a positive work environment.
  • Provided assistance with maintaining client records and accounts.
  • Increased account retention rates through proactive relationship management and regular client followups.
  • Resolved client inquiries, problems and complaints while employing sales techniques to provide custom client solutions.

Relationship Banker II

First Financial Bank
11.2018 - 08.2019
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals

Education

Criminal Justice

Indiana University East
Richmond, IN

High School Diploma -

Union County High School
Liberty, IN
06.2006

Skills

  • Customer service excellence
  • Client Retention Strategies
  • Performance Tracking
  • Cross-selling techniques
  • Up-selling strategies
  • Sales proficiency

Certification

NMLS# 1860080

Indiana Notary

Timeline

Senior Client Relationship Representative

First Merchant Bank
08.2019 - Current

Relationship Banker II

First Financial Bank
11.2018 - 08.2019

Criminal Justice

Indiana University East

High School Diploma -

Union County High School

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Christina Robbins