Summary
Overview
Work History
Education
Skills
Affiliations
Social media
Timeline
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Madison Neall

Greenville,NC

Summary

Knowledgeable Community Assistant with strong track record in helping maximize occupancy rates and reduce turnover through positive communication and skilled community management. Handles conflicts effectively through solution-oriented approach. Connects positively with tenants to keep accounts current and minimize unsavory behaviors. Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Community Assistant

Greystar Property Management
05.2022 - Current
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Increased occupancy rate [Number]% with improved marketing and tenant relations strategies.
  • Helped to establish community norms and ground rules for open communication and responsible conduct.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Built relationships with residents, families and community.
  • Oversaw facilities maintenance and repairs to improve resident quality of life.

Hostess/Serving Staff Member

Ledospizza
06.2019 - 05.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Lifeguard/Patrol Officer

Chespeake Beach Waterpark
06.2017 - 08.2017
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
  • Entered water immediately to pull struggling swimmers to safety.
  • Saved distressed persons using rescue techniques and equipment.

Education

Criminal Justice

East Carolina University
Greenville, NC
05.2024

Skills

  • Purchase Orders
  • Property Showing
  • Kitchen Equipment
  • Enrichment Activities
  • Sanitation Procedures
  • Common Area Maintenance
  • Community Events
  • Conducting Tours
  • Community Relations
  • Property Tours
  • Community Engagement
  • Food Safety Standards
  • Customer Satisfaction

Affiliations

The Province apartments in Greenville NC.

Social media

I have a lot of partnerships with brands that I am an ambassador for. I consider it a side job. I have a list of the larger affiliations that are as follows, Novashine teeth whitening, The Coldest water, TheseGlasses, The Henna Plug, Bright Swimwear, Sunnyco clothing, and Clover dating app. 


Timeline

Community Assistant

Greystar Property Management
05.2022 - Current

Hostess/Serving Staff Member

Ledospizza
06.2019 - 05.2022

Lifeguard/Patrol Officer

Chespeake Beach Waterpark
06.2017 - 08.2017

Criminal Justice

East Carolina University

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Madison Neall