Summary
Overview
Work History
Education
Skills
Timeline
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MADISON NEWTON

LINCOLNTON,USA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

7
7
years of professional experience

Work History

Owner

Modern Pool Care LLC
02.2023 - Current
  • Lead strategic operations and financial management for Modern Pool Care LLC. Drive business growth through innovative service offerings and efficient resource allocation.
  • Spearhead customer acquisition initiatives, resulting in substantial client base expansion. Implement cost-effective maintenance protocols, enhancing service quality and profitability.
  • Pioneer eco-friendly pool care solutions, differentiating our services in a competitive market. Leverage technology for streamlined scheduling and customer communication.
  • Foster strong partnerships with suppliers and industry professionals, ensuring access to premium products and latest industry trends. Cultivate a high-performing team through mentorship.
  • Develop long-term growth strategies, identifying emerging market opportunities. Champion sustainable practices, positioning the company as an industry leader in environmental stewardship.

Office Manager

Pool City
11.2024 - 06.2025
  • Supervised CSR team, and enhanced customer satisfaction with efficient processes.
  • Developed innovative service strategies, improving response times and resolution.
  • Implemented creative solutions, boosting service quality and team productivity.
  • Organized meetings and job schedules, ensuring smooth operations.
  • Achieved measurable improvements in customer service metrics.

Office Manager

Hickory Oak/Newton Coley
01.2022 - 02.2023
  • Revitalized vintage furniture through expert upholstery, enhancing aesthetics and comfort. Collaborated with designers to create bespoke pieces, boosting client satisfaction.
  • Streamlined upholstery processes, reducing production time while maintaining quality. Exceeded client expectations, resulting in increased repeat business and referrals.
  • Partnered with craftsmen to blend traditional and modern upholstery techniques. Mentored apprentices, fostering skill development and team cohesion.

Pool Route Supervisor/ Office Manager

Superior Pools and Spa
10.2018 - 01.2022
  • Led pool maintenance teams, optimising routes and ensuring client satisfaction. Implemented quality control measures, resulting in reduced complaints and improved service efficiency.
  • Streamlined operations, reducing route completion times while maintaining high service standards. Trained new staff, enhancing team productivity and customer retention rates.
  • Fostered strong relationships with clients and team members, improving communication and service delivery. Coordinated with suppliers to ensure timely equipment and chemical stock.
  • Maintained meticulous records of pool conditions, chemical balances, and maintenance schedules. Conducted regular safety checks, ensuring compliance with health regulations.

Education

Bachelor of Science - Information And Communication Technology

DeVry University
09-2028

No Degree - Data Analysis

Coursera
09-2025

Skills

  • Team Collaboration
  • Customer Service
  • Data Entry
  • Project Coordination
  • Office administration
  • Organizational skills
  • Billing
  • Scheduling and calendar management
  • Relationship building
  • Staff hiring
  • Microsoft teams

Timeline

Office Manager

Pool City
11.2024 - 06.2025

Owner

Modern Pool Care LLC
02.2023 - Current

Office Manager

Hickory Oak/Newton Coley
01.2022 - 02.2023

Pool Route Supervisor/ Office Manager

Superior Pools and Spa
10.2018 - 01.2022

Bachelor of Science - Information And Communication Technology

DeVry University

No Degree - Data Analysis

Coursera

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MADISON NEWTON