VERÓNICA G. PARDO MOSCOSO
Webb City,MO
Summary
Experienced business leader with demonstrated strategic planning, problem-solving, and team-building skills. Success in attracting and training personnel to meet customer and business needs. Motivating, diplomatic and respectful of people from different backgrounds. Highly motivated professional with several years of business and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients while managing employees. Comfortable as a leader at work and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational objectives.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Owner
Petsplaza - animal resort and spa
Quito - Ecuador
08.2000 - 06.2023
- Management of the dog grooming, veterinary, lodging and business purchasing areas.
- Researched potential partners in order to expand services offered.
- Analyzed industry trends to develop competitive strategies.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with applicable laws and regulations related to business operations.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure buisnes excellence.
- Ensured compliance with local, state, and federal regulations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored performance of personnel against goals set forth by the company.
- Maintained relationships with existing clients by providing superior customer service.
- Reviewed legal documents related to business operations.
- Organized events such as trade shows and conferences.
Trainer of Trainers / Cinophilia Judge
ALIANZ CANINE WORLWIDE
ECUADOR , PERU
11.2018 - 05.2023
- Dog grooming instructor to the instructors of the Alianz training schools in Ecuador and Peru. Cinophilia judge for the Latin American events of Alianz Canine WorldWide.
- Maintained up-to-date knowledge of industry trends and best practices.
- Designed and developed training materials for new employees in the organization.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Coordinator - Assistant Principal
School Isaac Newton
Quito Ecuador
02.2004 - 05.2023
- Management of discipline in the classroom and school, as well as carrying out the processes to follow in controlling coexistence.
- Resolved parents complaints in a timely manner while upholding school standards.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with company policies and procedures related to project management activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Education
Master of Science - Master in Mediation And Conflict Resolution.
UNIVERSIDAD DE LA RIOJA , UNIR
UNIR ESPANA10-2023
FORMADOR DE FORMADORES -
MI KAMPUS QUITO - ECUADOR
02-2019
Bachelor of Science - Pedagogy
UNIVERSIDAD POLITECNICA SALESIANA
Quito - Ecuador06-2016
FACULTAD DE MEDICINA VETERINARIA Y ZOOTECNIA -
UNIVERSIDAD CENTRAL DEL ECUADOR
Skills
- Labor Relations
- Program creation and implementation
- Human Resources
- Talent Development
- Relationship Building
- Creativity and Innovation
- Process Improvement
- Mediation Techniques
- Confidentiality
- Deductive Reasoning
- Effective Communication
- Interpersonal Communication
- Dispute management
- Team building
- Team Collaboration
- Goal Setting
- Meeting facilitation
- Adaptability and Flexibility
- Professionalism
- Reliability
- Problem-solving abilities
- Analytical Skills
- Organizational Skills
- Interpersonal Skills
- Teamwork and Collaboration
- Self Motivation
- Active Listening
- Decision-Making
- Conflict Mediation
- Excellent Communication
- Attention to Detail
Workreferences
- Andrés Rodríguez, school Isaac Newton, Owner
- Juan Carlos Reyes, Tanatochemical, Owner
- Juan Carlos Velastegui, Allianz Canine Worldwide, President Ecuador
Personal Information
- Date of Birth: 05/31/1974
- Marital Status: CASADA
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
English
Professional
Affiliations
- Fancy Pet Grooming School, Dog Grooming Quito Ecuador 2001
- Volunteer and training at the Miami shelter Date 2002.
- Courses with the Bocalán Foundation on animal-assisted therapy, Teo Mariscal 2004
- Volunteer at the Solca Canoterapia hospital from 2005 - 2019
- IESS Pediatrics San Francisco Hospital Volunteer 2018-2020
- Participation in the 1st dog grooming championship July 2009
Mónica Gómez Seminar: I obtained first place in the stripping modality, obtaining a scholarship for the Mónica Gómez school Studies at the Mónica Gómez Hairdressing School Madrid Spain 2009 Specialization in show dogs and long coats. - Participation in the International Seminar on Dog Grooming Yulia Sidorova 2010
- Participation in International Seminar 2011
- IDEA USFQ Institute course on innovation in methodological strategies in the classroom 2016.
- Participant First Alianze Canine Worldwide seminar February 25, 2018 Participant.
- Alliance Canine Worldwide Training Seminar August 2018 Participant.
- Rolando Constante, Constante Training Course SELL the idea 2018 participant-
Emotional Intelligence Workshop Isaac Newton School, Exhibitor 2018. - Dog show judge GEDSALUD Peru 2019, March 3. Judge
Speaker of the Dog Grooming Update Knowledge Workshop Lima Per, March 5, 2019. - Exhibitor, I gave the Husky breed cynophilia workshop at the Alianz event with Ronaldo Sartan, May 11, 2019.
- Exhibitor ,TOAS IESS team cantherapy course Trainer of trainers. 2019
- Dog Grooming Talk Leon Congress Guayaquil Ecuador June 13, 2019
- Exhibitor,Dog grooming talk Alianza prior to the Groom equinox. Expositor.
Equinoccio Groom dog grooming competition judging, on November 17, 2019 Quito Ecuador. Judge ALL ROUNDER ENARA ACW, QUITO MARCH 19 – 20, 2022 - Judge ALL ROUNDER ENARA ACW, IBARRA MAY 2022
- Grooming Speaker and Judge in the 4th edition of Equinox Groom October 2022
- Mediation and conflict resolution workshop speaker, online July 2024
References
References available upon request.
Timeline
Trainer of Trainers / Cinophilia Judge
ALIANZ CANINE WORLWIDE
11.2018 - 05.2023
Coordinator - Assistant Principal
School Isaac Newton
02.2004 - 05.2023
Owner
Petsplaza - animal resort and spa
08.2000 - 06.2023
Master of Science - Master in Mediation And Conflict Resolution.
UNIVERSIDAD DE LA RIOJA , UNIR
FORMADOR DE FORMADORES -
MI KAMPUS QUITO - ECUADOR
Bachelor of Science - Pedagogy
UNIVERSIDAD POLITECNICA SALESIANA
FACULTAD DE MEDICINA VETERINARIA Y ZOOTECNIA -
UNIVERSIDAD CENTRAL DEL ECUADOR
Similar Profiles
GABRIELLE ENRIQUEZGABRIELLE ENRIQUEZ
Veterinary Receptionist at Richter Animal Hospital & The Royal Pet, Resort SpaVeterinary Receptionist at Richter Animal Hospital & The Royal Pet, Resort Spa
KRISTEN HIGAKRISTEN HIGA
Front Desk Concierge at Ali’i Animal Hospital & Resort/Ali’i AnimalFront Desk Concierge at Ali’i Animal Hospital & Resort/Ali’i Animal
Billie-Jo HughesBillie-Jo Hughes
Reservations Supervisor at Roamfree Hotels ( Q1 Resort & Spa/Rhapsody Resort )Reservations Supervisor at Roamfree Hotels ( Q1 Resort & Spa/Rhapsody Resort )
Nicholas TylerNicholas Tyler
Indoor Cultivation Manager at Honey GreenIndoor Cultivation Manager at Honey Green
Levi MaynardLevi Maynard
Automotive Alignment Specialist at Comers Auto XpressAutomotive Alignment Specialist at Comers Auto Xpress