Madison Nichols
Wichita Falls
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
6
6
years of professional experience
Work History
New Student Orientation Leader
05.2024 - 07.2024
- Facilitated orientation sessions for new students, promoting campus resources and community engagement.
- Organized team-building exercises that fostered collaboration among new students and peer leaders.
- Developed strong connections with incoming students through active listening and empathy skills.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Mentored incoming students, providing guidance on academic success and campus life integration.
- Collaborated with university departments to streamline information dissemination during orientations.
Cashier
Lowe’s
07.2021 - 04.2022
- As a cashier, I stood at the end of the lane and greeted customers to then stand at the register and check out the customer's items.
- I would tell the customer about any deals that we had available, ask if they would like the LPP (Lowes Protection Plan) for any appliances or hardware they would purchase, and sign them up for the store credit card or for the MyLowes program.
- I also was in training to deal with the customer service desk and deal with returns or “refunds” the customer needed.
- Aside from those regular duties, the cashiers were also responsible for cleaning their lane or any lanes that did not have a cashier, but were used for rushes.
Employee
Rapid Fired Pizza
03.2020 - 08.2021
- As an employee at Rapid Fired, it is my job to fulfill any tasks given to me for the shift and to assist within the line when needed.
- Like Subway, I am to assist the customer and my fellow employees within the line in creating their order, listening closely to the customer in their wants and needs for their order.
- Keeping the area clean is also a top priority as it is for the safety of my peers and for the guest when serving their food.
- For any tasks, it is my responsibility to take care of the given job from the shift leader and/or managers in the store, either cleaning areas (lobby, behind the counter, drink station, restrooms), filling napkins, ingredients in the line or sauces, and other such tasks given by my superiors.
Cashier
Freddy’s Frozen Custard and Steakburgers
11.2019 - 12.2019
- As a cashier, it was my duty to make sure the guests were happy and made top priority when ordering or dining in.
- I would make sure the area at the register or at their tables were swept or wiped down to be clean.
- Also working up front gave me the opportunity to deal with custard and place toppings that the guest asked for.
- While being cashier, it was also my duty to do drive-thru, clean bathrooms, and do the usual around the restaurant.
Cashier/Party Host
Chuck E. Cheese
01.2019 - 11.2019
- As a party hostess, the number one priority was the guest's experience and for the birthday child to feel special and enjoy their time at Chuck E. Cheese.
- Under a certain schedule (at about 2 hrs for the birthday party), I would set up the party, clean and make sure it was safe for the children, and assist the parents in anything they needed help with, like carrying presents, serving food and beverages, cutting the cake, and even give any tips on what else they could add to their party.
- On the side, I also helped the child get tickets as they played and made sure they were having a magical time.
Education
High School -
S.H. Rider High School
05-2021
Bachelor of Arts - Computer Science
Midwestern State University
Wichita Falls, TXSkills
- Active Listening
- Adaptability
- Cashier Skills
- Communication
- Creativity
- Critical Thinking
- Customer Service
- Decision Making
- Cash Management
- Organization
- Problem-solving
- Self Motivation
- Team Work
Timeline
New Student Orientation Leader
05.2024 - 07.2024
Cashier
Lowe’s
07.2021 - 04.2022
Employee
Rapid Fired Pizza
03.2020 - 08.2021
Cashier
Freddy’s Frozen Custard and Steakburgers
11.2019 - 12.2019
Cashier/Party Host
Chuck E. Cheese
01.2019 - 11.2019
High School -
S.H. Rider High School
Bachelor of Arts - Computer Science
Midwestern State University