Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Madison Nixon

Madison Nixon

Denison,TX

Summary

Dynamic banking professional with extensive experience at First United Bank & Trust, excelling in complaint resolution and team building. Proven track record in mentoring staff and enhancing operational efficiency. Proficient at fostering strong customer relationships while managing high-pressure situations, ensuring satisfaction and loyalty. Skilled in time management and strategic problem-solving.

Overview

8
8
years of professional experience

Work History

Senior Relationship Banker

First United Bank & Trust
Denison, TX
04.2024 - Current
  • Developed strategies to improve operational efficiency within the financial center.
  • Served as a mentor to staff members providing guidance on banking practices and procedures.
  • Handles escalated complaints from dissatisfied customers professionally while finding mutually beneficial resolutions.
  • Trained new hires on customer service policies and procedures.
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules, and monitored performance.

Relationship Banker

First United Bank & Trust
Denison, TX
02.2021 - Current
  • Resolved customer complaints and disputes to maintain satisfaction.
  • Cultivated strong customer relationships by providing tailored advice and services.
  • Maintained in-depth product and service knowledge.
  • Coordinated account opening and closing processes for new clients.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.

Sales Associate

Victoria's Secret & PINK
Sherman, TX
09.2018 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Tanglewood Resort
Pottsboro, TX
03.2018 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

Education

High School Diploma -

Denison High School
Denison, TX
05.2018

Skills

  • Complaint resolution
  • Team building
  • Banking
  • Mentoring staff
  • Time management
  • Customer relationship management
  • Operational efficiency
  • Team management
  • Mentoring others

Accomplishments

Completed the Denison Leadership Program and built many strong relationships within the community.

Effectively played a role in integrating new systems within the workplace.

Timeline

Senior Relationship Banker

First United Bank & Trust
04.2024 - Current

Relationship Banker

First United Bank & Trust
02.2021 - Current

Sales Associate

Victoria's Secret & PINK
09.2018 - 03.2020

Server

Tanglewood Resort
03.2018 - 03.2020

High School Diploma -

Denison High School

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