Summer Chaffin
Clemmons,NC
Summary
Enthusiastic client services with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable worker committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
First National Bank Of Pennsylvania
Clemmons, NC
09.2022 - Current
- Promoted high customer satisfaction by resolving problems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Submitted loan applications for Home Equity Loans, Car Loans, Installment loans, Credit cards, and Small Business Loans.
- Helped customer make sound financial decisions by discussing needs and wants to make action plans
- Performed monthly audits pertaining to branch policies and procedures
- Managed small staff
- Helped customers open and close accounts
Banker
First Horizon
Winston Salem, NC
05.2021 - 09.2022
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Advised customers on bank products, services and financial planning options
- Performed monthly audits pertaining to branch policies and procedures
- Assisted customers by answering banking questions and recommending solutions
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers
- Put together and executed loan documents
Education
Some College - Business Administration And Management
Forsyth Technical Community College
Winston-salem, NCHigh School Diploma -
Davie County High School
Mocksville, NC06.2019
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry
- Customer Data Confidentiality
- Issue and Complaint resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Customer Service
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Auditing
- Management
Certification
- Notary Public License - NC Secretary of State or equivalent authority.
Timeline
Senior Relationship Banker
First National Bank Of Pennsylvania
09.2022 - Current
Banker
First Horizon
05.2021 - 09.2022
Some College - Business Administration And Management
Forsyth Technical Community College
High School Diploma -
Davie County High School