Jessica De Leon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Senior Relationship Banker
MUFG Union Bank
Chatsworth, CA - California
04.2018 - Current
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Supervised branch operations and made continuous improvements in each area.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Developed customized solutions of deposit, lending and other products for small business customers.
Senior Banker
US Bank NA
Porter Ranch, CA
04.2014 - 04.2018
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Balanced teller drawers, vault, and ATM cash.
- Oversaw routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Understood and applied selling techniques to open, develop and close business as well as consumer sales.
Server, Bartender, Caterer
Romano's Macaroni Grill
Northridge, CA
01.2007 - 04.2014
- Kept register accurate through correct billing, payment processing and cash management practices. Worked daily using a POS system.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular and non regular customers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
Education
Associate of Arts - Culinary Arts And Food Service Management
Los Angeles Mission College
Sylmar, CA05.2011
Bachelor of Arts - Liberal Studies
California State University - Northridge
Northridge05.2009
High School Diploma -
Chatsworth High School
ChatsworthSkills
- Efficient and Detail-Oriented
- Organization and time management
- Resilient in stressful situations
- Multi tasking
- Advanced sales background
- Leadership
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
Timeline
Senior Relationship Banker
MUFG Union Bank
04.2018 - Current
Senior Banker
US Bank NA
04.2014 - 04.2018
Server, Bartender, Caterer
Romano's Macaroni Grill
01.2007 - 04.2014
Associate of Arts - Culinary Arts And Food Service Management
Los Angeles Mission College
Bachelor of Arts - Liberal Studies
California State University - Northridge
High School Diploma -
Chatsworth High School