Ricardo Alfonso Serrano
Miami,FL
Summary
Banking professional prepared to excel in client-focused environment. Background in delivering personalized financial advice and contributing to significant customer retention. Known for reliable collaboration and adaptability to changing needs. Skilled in financial analysis and customer engagement.
Knowledgeable [Desired Position] with solid background in managing client relationships and providing tailored financial solutions. Demonstrated ability to enhance customer satisfaction and foster long-term partnerships. Proven expertise in cross-selling banking products and resolving customer issues professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
07.2022 - 10.2025
- Built and maintained strong customer relationships to enhance client satisfaction and retention.
- Assisted clients with account openings, transactions, and inquiries to ensure smooth banking experiences.
- Educated customers on products and services to promote financial literacy and informed decision-making.
- Collaborated with team members to streamline processes for improved operational efficiency in branch activities.
Sales Associate
Victoria’s Secret
11.2021 - 04.2022
- Support merchandise replenishment and organize activities that support a full store
- Responsibilities:
Sales Associate
Bath & Body Works
08.2020 - 09.2021
- Support merchandise replenishment and organize activities that support a full store
- Assist customers on the floor and ring them up at the cashier
- Responsibilities:
Sales Associate
Lacoste
11.2018 - 01.2019
- Effectively communicate and interact with customers to ensure customer satisfaction
- Passion to connect with customers and cultivate personalized relationships to drive sales
- Be perceptive to customer’s wants and needs and utilize product knowledge to ensure customer satisfaction
- Responsibilities:
Education
High School Diploma -
Miami Sunset Senior High School
Miami, FL06.2018
Associates - Accounting
Miami Dade College
Miami, FL01.2022
Skills
- Known for leadership among the team
- Skilled problem solver and multi-tasking
- Great customer service and presentation skills
- Customer service experience
- Excellent attention to detail
- Efficient typing skills
- Great multitasking
- Quick adapting to environments and situations
- Exceptional communication skills
- Quick learner
- Excellent clerical skills
- Problem-solving skills
- Active listening skills
- Motivated team player
- Natural leader
- Fluent in English, Spanish
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
None
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Relationship Banker
Bank of America
07.2022 - 10.2025
Sales Associate
Victoria’s Secret
11.2021 - 04.2022
Sales Associate
Bath & Body Works
08.2020 - 09.2021
Sales Associate
Lacoste
11.2018 - 01.2019
Associates - Accounting
Miami Dade College
High School Diploma -
Miami Sunset Senior High School