Miguel Correa
Quakertown,PA
Summary
Proven leader and efficient problem-solver, I significantly enhanced customer satisfaction and team productivity at Chipotle by implementing streamlined service processes and comprehensive staff training. Expert in conflict resolution and workplace safety, my approach resulted in a noticeable increase in revenue through upselling strategies and efficient inventory management.
Overview
2026
2026
years of professional experience
Work History
Relationship Banker
Penn Community Bank
1051 S West End Blvd, Quakertown, PA 18951
2024 - Current
- Cultivated customer relationships through effective communication and personalized banking solutions.
- Provided financial guidance on products, services, and account management to enhance customer experience.
- Executed daily transactions accurately while ensuring compliance with banking regulations and policies.
- Identified customer needs and recommended suitable banking products to improve client satisfaction and retention.
- Conducted regular follow-ups with clients to strengthen relationships and address any financial concerns promptly.
- Assisted in resolving customer inquiries, complaints, and issues, ensuring a high level of service delivery.
Service Manager
Chipotle
Quakertown, PA
05.2023 - 05.2025
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- In charge of the store and crew the whole shift making sure the costumers were happy, crew having a good shift, and store look clean as well as data was provide and logged in correctly into systems.
Cook
Sals Pizza Randal
Quakertown, PA
10.2021 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
None - None
Quakertown Community High School
Quakertown, PA06.2024
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Conflict Resolution
- Team Collaboration and Leadership
- Quality Assurance
- Documentation And Reporting
- Crew Leadership
- Workplace Safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
Chipotle
05.2023 - 05.2025
Cook
Sals Pizza Randal
10.2021 - 03.2023
None - None
Quakertown Community High School
Relationship Banker
Penn Community Bank
2024 - Current