STORY MCCULLOUGH
New Jersey
Summary
I'm a bright and receptive person with a bubbly personality, who is able to communicate well with people at all levels. I am open minded, receptive and innovative, with an enquiring mind. I am quick to learn and willing to adapt to any job. I am willing to learn new skills and have many existing ones to offer. I am a competent hard working individual with the ability to achieve tasks when working alone or as part of a team. I'm also well organized with a clear and positive approach to problem solving.
Overview
5
5
years of professional experience
Work History
Relationship Banker
TD Bank
03.2026 - Current
- Provide professional, high-quality customer service while managing multiple client requests and administrative tasks in a fast-paced branch environment.
- Maintain accurate customer records, process account documentation, and ensure information is entered and updated correctly.
- Handle confidential and sensitive customer information while following strict privacy, security, and compliance procedures.
- Process daily banking transactions accurately, including deposits, withdrawals, account transfers, check cashing, and cash handling.
- Manage daily transactions and paperwork with a high level of accuracy, attention to detail, and organization.
- Resolve customer concerns professionally by identifying issues, researching solutions, and following through to completion.
Retail Sales Associate (transfer)
Jordan World Of Flight
09.2025 - 03.2026
- Assisted with store setup and launch operations, facilitating a successful opening along with recurring sneaker launches
- Supported visual merchandising execution to ensure alignment with Jordan brand standards
- Assisted leadership training external hires on how to do things according to Nike policies
- Defined customer journey experience by aligning store ambiance with brand values of how the customer journey should look & feel through consumer lenses
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
Retail Sales Associate
Nike
03.2024 - 09.2025
- Skilled in merchandising and maintaining visually appealing displays
- Experience assisting visual teams to align with brand standards
- Provide warm, personalized service to create memorable customer experiences
- Trained and mentored coworkers to improve performance and confidence
- Open to feedback and apply constructive criticism to grow professionally
Account Manager - B2B Business Development
Signature
06.2023 - 01.2024
- Integrity
- Provide Face to Face customer service daily (Door to Door)
- Hiring potential candidates to develop through my leadership skills
- National and Regional Zoom calls with clients and Branch Managers around the United States (Networking)
- Student Mentality
- Provided excellent face-to-face customer service, enhancing client satisfaction and fostering long-term relationships.
Fast Food Worker
Wendy's
10.2021 - 05.2023
- Covered multiple store areas by cross-training in different roles.
- Kept customers happy by quickly processing orders, bagging & cash register transactions.
- Cross-training new employees.
- Maintained clean, organized, and well-stocked checkout areas.
- Collaborated with team members to streamline operations, reducing wait times for customers.
Education
High School Diploma -
Clayton High School
06.2023
Skills
- Customer Service
- Positive Attitude
- Training/Teamwork
- Merchandising
- Solution oriented
- Fast learner/Adaptability
- Policy development/implementation
Timeline
Relationship Banker
TD Bank
03.2026 - Current
Retail Sales Associate (transfer)
Jordan World Of Flight
09.2025 - 03.2026
Retail Sales Associate
Nike
03.2024 - 09.2025
Account Manager - B2B Business Development
Signature
06.2023 - 01.2024
Fast Food Worker
Wendy's
10.2021 - 05.2023
High School Diploma -
Clayton High School