Madison Null
Etsy Store Owner
Auckland
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills with knowledge of service delivery and proven multitasking abilities. As a hospitality professional with maintaining immaculate environments, a reliable collaborator focused on achieving spotless results and adapting to varying operational needs.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Etsy Shop Owner
Etsy
01.2024 - Current
- Monitored competitor activity within the Etsy marketplace, keeping abreast of industry trends while identifying opportunities for differentiation.
- Utilized social media platforms to promote the shop and engage with potential customers, driving traffic back to the store.
- Continuously developed professional skills and knowledge within the online retail industry, staying current with emerging trends and platforms.
- Analyzed sales data to identify trends and adjust inventory offerings accordingly for maximizing revenue.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
English Teacher Intern
Angloville
06.2024 - 07.2024
- Fostered a positive learning environment by demonstrating enthusiasm for course content and building rapport with students through genuine interest in their academic success
- Collaborated with fellow educators for curriculum development and sharing of best practices, resulting in a more cohesive teaching approach.
- Cultivated positive relationships with administration, teaching staff, and students.
Volunteer Housekeeper & Reception
Hostel
05.2024 - 06.2024
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Volunteer Housekeeper & Reception
Hostel
04.2023 - 05.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information in both English and Spanish.
- Resolved guest problems and complaints.
Nanny
Private Family
08.2021 - 09.2022
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Assisted with light housekeeping duties and organization as well as running errands.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Education
Bachelor of Science - Communication Sciences And Disorders
Emerson College
Boston, MA 05.2001 -
Skills
Verbal and written communication
Timeline
English Teacher Intern
Angloville
06.2024 - 07.2024
Volunteer Housekeeper & Reception
Hostel
05.2024 - 06.2024
Etsy Shop Owner
Etsy
01.2024 - Current
Volunteer Housekeeper & Reception
Hostel
04.2023 - 05.2023
Nanny
Private Family
08.2021 - 09.2022
Bachelor of Science - Communication Sciences And Disorders
Emerson College
05.2001 -
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