Emma Kozelnik
Pittsburgh,PA
Summary
Creative Etsy Shop Owner with background in e-commerce and product design. Experience includes managing online inventory, customer service, and sales growth strategies. Strengths include strong organizational skills, ability to manage multiple tasks simultaneously, problem-solving skills, and strategic planning for business growth. Notable impact includes successful branding initiatives and increased customer engagement through social media marketing strategies.
Overview
2
2
years of professional experience
Work History
Etsy Shop Owner
GreenGarnetInc.
Pittsburgh, PA
05.2023 - Current
- Created and designed personal art pieces for sale on Etsy
- Developed and marketed a website for sale of art pieces
- Marketed pieces to a select audience that matches the style of art
- Performed administrative duties such as responding to customer feedback, packing and marketing pieces for delivery to customers, keeping my website current and up-to-date
- Created and designed stickers, personal letters, and business cards to include in customer packaging with art piece
Delivery Driver
DoorDash
Pittsburgh, PA
04.2023 - 11.2023
- Accepting and fulfilling food delivery orders through the DoorDash app.
- Navigating efficiently to customers’ delivery locations using GPS or map applications.
- Verifying orders for accuracy upon pick-up from the restaurant.
- Transporting food from restaurants and stores to customers.
- Handling concerns such as cold meals or late arrivals following company regulations.
Sales Associate
Five Below
Pittsburgh, PA
05.2022 - 10.2022
- Adheres to all standard operating procedures and policies
- Responsible for cash handling procedures
- Reviews and responsible for all corporate communications applicable to their assigned area
- Assists in merchandising procedures
- Responsible for maintaining assigned area
- Sets and maintains Market Plan and other merchandise directives
- Assists with execution of company data integrity process
- Delivers exceptional customer service through personal contact with customers
- Interacts with and assists customers
- Assists in receiving and stocking procedures
- Unloads merchandise from trucks
- Checks in shipments
- Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
- Stages merchandise for the sales floor
- Packs out merchandise
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- Operate cash register
- Communicate and exchange information with customers and coworkers on the telephone and face-to-face in the store. Must be able to exchange accurate information in these situations
Education
High School Diploma -
Perry Traditional Academy
Pittsburgh, PA06-2023
Skills
- Product Sales
- Customer Needs Assessment
- Order Processing
- Inventory Control
- Stocking and Receiving
- Listening Skills
- Cash Register Operation
- Cash Handling Accuracy
- Time Management
- Verbal/written communication
- Conflict Resolution
- Money Handling
- Exceptional customer service
- Policy and Procedure Adherence
- Excellent communication skills
- Self-Checkout Assistance
- Problem-Solving
- Store Opening and Closing
- Guest Relations
- Retail Store Operations
- Reliable and punctual
- Multi-tasking strength
- Quality Assurance
- Order Verification
- Time management skills
- Attention to Detail
- Courteous and polite demeanor
- Business Management
- Marketing tactics
- Customer Relations
- Product branding
- Business Development
- Marketing
- Design coordination
Websites
Timeline
Etsy Shop Owner
GreenGarnetInc.
05.2023 - Current
Delivery Driver
DoorDash
04.2023 - 11.2023
Sales Associate
Five Below
05.2022 - 10.2022
High School Diploma -
Perry Traditional Academy
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