Sydney Winn
Warner Robins,GA
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales tasks. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Etsy Shop Owner
Warner Robins
01.2023 - Current
- Assessed, optimized and elevated operations to target current and expected demands
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Resolved issues quickly through meticulous research and quick decision-making.
Food Delivery Driver
DoorDash
Warner Robins, GA
05.2021 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations
- Delivered fresh food to customers across local area
- Carried food in insulated bags to maintain hot or cold temperature
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction
- Navigated local streets and highways with ease using GPS system
- Analyzed customer address to determine best route for timely delivery
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
Store Associate
Ups Store
Bonaire, GA
05.2020 - 05.2021
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Assisted customers to determine the best way to ship their packages
- Packed merchandise for shipment and processed the shipment
- Assisted customers with document services
- Answered telephone to give callers store information and look up order details
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Improved customer service feedback scores through outstanding service
- Answered questions about current promotions and resolved issues according to store policies
- Helped to train new associates to become efficient team members.
Attendant
Tidal Wave Auto Spa
Warner Robins, GA
11.2019 - 05.2020
- Oversaw daily operation of the facility, delivering exceptional customer service, and maintaining the cleanest, most attractive car wash in the community
- Handled various cleaning duties to keep common areas neat and organized
- Answered guest questions regarding amenities and services and offered assistance in solving problems
- Interacted positively with guests and coworkers to build professional relationships
- Opened and closed establishment on time with proper setup and procedure
- Eliminated safety hazards, removed soiled items and collected trash from customer areas
- Communicated with management regarding special requests to meet guests' needs
- Processed payments and refunds to maintain accurate records of daily sales transactions
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Hotel Receptionist
Mariott Hotel
Warner Robins, GA
02.2019 - 11.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages
- Drafted professional business documents, spreadsheets and correspondence
- Received incoming calls and coordinated with staff to fulfill customer requests
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Cultivated professional relationships with guests, improving customer retention through coordinated service
- Input customer data into reservation systems and updated to reflect room changes.
Education
Associate of Arts - Marketing Management And Research
Fort Valley State University
Fort Valley, GA05-2025
Associate of Arts in Marketing -
Central Georgia Technical College
Warner Robins, GA05.2023
High School Diploma -
Houston County High School
Warner Robins, GA05.2017
Skills
- Attention to Detail
- Adaptable and Flexible
- Reliable and Punctual
- Creative Problem Solving
- Decision Making
- Customer Service
- Money Management
- Inventory Management
- Computer Proficiency and Microsoft Office
- Brand Promotion
- Sales and Promotions
- Sales Strategics
- Strategic Decision-Making
- Risk Mitigation and Management
- Product Knowledge
- Business Planning
- Trends Analysis
- Strong communication and interpersonal skills
- Building Customer Relationships And Loyalty
- Flexible Hours
- Available Nights, Weekends, and Holidays
- Business marketing
- Sales management
- Business Development
- Marketing tactics
Certification
- Certified Etsy Shop Owner, WinnsDesignCo. - 2023
- Entrepreneurship Certificate, Central Georgia Technical College - 2023
- Certified Microsoft Office Specialist, Office Word - 2017
Affiliations
- Homeless Shelter Volunteer in Macon, GA
- Nursery Attendant at Sandy Valley Baptist Church from 2015-2017
Timeline
Etsy Shop Owner
01.2023 - Current
Food Delivery Driver
DoorDash
05.2021 - Current
Store Associate
Ups Store
05.2020 - 05.2021
Attendant
Tidal Wave Auto Spa
11.2019 - 05.2020
Hotel Receptionist
Mariott Hotel
02.2019 - 11.2019
Associate of Arts - Marketing Management And Research
Fort Valley State University
Associate of Arts in Marketing -
Central Georgia Technical College
High School Diploma -
Houston County High School
- Certified Etsy Shop Owner, WinnsDesignCo. - 2023
- Entrepreneurship Certificate, Central Georgia Technical College - 2023
- Certified Microsoft Office Specialist, Office Word - 2017
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