MADISON O'BRIEN
Biddeford,ME
Summary
Compassionate case manager and public health educator accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases, and advocating for clients.
Overview
11
11
years of professional experience
Work History
Case Manager
Frannie Peabody Center
Portland, ME
02.2025 - Current
- Coordinated client assessments to identify service needs and develop care plans for clients living with HIV.
- Scheduled appointments and office visits, prepared client files, and documented case notes.
- Facilitated communication between clients and service providers for effective support.
- Managed case documentation to ensure compliance with regulations and policies.
- Coordinated services with healthcare providers and community organizations for client support
Case Manager•Access to Care
MaineHealth
Portland, USA
06.2023 - 02.2025
- Managed a caseload of 80 clients and their families and supported their social, emotional, and physical well-being.
- Communicated with providers, clinical staff, and local organizations to facilitate access to care and reduce barriers.
- Addressed the barriers to healthcare within the immigrant and refugee community.
- Effectively utilized virtual, in-person, and telephone translators to communicate with clients.
- Demonstrated cultural competence and sensitivity in working with clients from diverse backgrounds.
Food Service Team Member
Hillsboro House of Pizza
Hillsboro, USA
11.2017 - 08.2023
- Excelled in various roles and independently managed the restaurant in the owners absence.
Caregiver
Amada Senior Care
Portland, USA
10.2021 - 06.2023
- Maintain a clean and safe environment while assisting clients with activities of daily living to maintain self-esteem and general wellness.
- Provide safe mobility support to help patients move around personal and public spaces.
Internship
Kennebunkport Public Health Office
Kennebunkport, USA
01.2023 - 05.2023
- Gathered resources using evidence-based practice and published articles in monthly newsletters. Newsletters provided upon request.
- Planned and implemented health promotion programs for the local elementary afterschool program.
- Attended programs and meetings with public health office staff not only as a listener but as an active participant.
Camp Counselor
Manahan Park
Hillsboro, USA
06.2015 - 08.2020
- Worked with ages K-8 and cultivated effective relationships with campers, and parents by utilizing active listening and dynamic interpersonal skills.
Guest Service Associate
Pats Peak
Henniker, USA
12.2015 - 03.2019
- Guaranteed guest satisfaction through oversight of candy sales, lift tickets, baggage check, and lost and found.
Education
Bachelor of Science - Public Health
University of New England
Biddeford, Maine12.2025
Master of Public Health - Health Education And Communication
University of New England
Biddeford, Maine12.2025
Skills
- Research and evidence-based practice
- Program planning and evaluation
- Public health education
- Health communication
- Cultural competency
- Client advocacy
- Team collaboration
- Adaptability
- Community engagement
- Chronic disease management
- Documentation and reporting
- Proactive problem-solving
Volunteer Experience
- Preble Street Learning Collaborative
Training
- HIPAA Certification
- Public Health Skills Trainings, Introduction to Systems Thinking, NEPHTC, 10/2022, Introduction to Logic Models, CPHCE, 10/2022, Community Health Assessment: Determinants of Health, NEPHTC, 02/2023, Introduction to Motivational Interviewing, NEPHTC, 02/2023, Community Assessment: Conducting Focus Groups, Region IV PHTC, 02/2023
- Research and Conduct Trainings, Human Research Social and Behavioral Research Investigators, CITI, 04/2022, Social and Behavioral Responsible Conduct of Research, CITI, 04/2022
Timeline
Case Manager
Frannie Peabody Center
02.2025 - Current
Case Manager•Access to Care
MaineHealth
06.2023 - 02.2025
Internship
Kennebunkport Public Health Office
01.2023 - 05.2023
Caregiver
Amada Senior Care
10.2021 - 06.2023
Food Service Team Member
Hillsboro House of Pizza
11.2017 - 08.2023
Guest Service Associate
Pats Peak
12.2015 - 03.2019
Camp Counselor
Manahan Park
06.2015 - 08.2020
Bachelor of Science - Public Health
University of New England
Master of Public Health - Health Education And Communication
University of New England