Madison Pappalardi
Red Hook,NY
Summary
Dedicated, compassionate, and dependable professional with nearly five years experience in a fast-paced customer-focused environment. Currently pursuing an Associates Degree in Nursing with a strong commitment to building a career dedicated to providing respectful, safe, and high quality patient care. Strong interpersonal skills, and organizational skills with the ability to work both independently and apart of a team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Tops Friendly Markets
07.2021 - Current
- Executed carry-out and order preparation for pick-up services, ensuring timely delivery of customer purchases.
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organized merchandise to improve customer satisfaction.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Trained new associates on policies, procedures, and customer service techniques to enhance team performance.
- Adjusted work hours to accommodate changing business needs. and extra shifts to meet business needs.
- Offered to work additional shifts during busy holiday periods. during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Nursing
Columbia Greene Community College
Hudson, NY05.2028
Associate of Arts - Social Sciences
Columbia Greene Community College
Hudson, NY05.2026
High School Diploma -
Red Hook Senior High School
Red Hook, NY01.2024
Skills
- Customer service
- Reliability and punctuality
- Time management
- Team contribution
- Verbal communication
- Work ethic
- Patience
Certification
- BLS Certification, American Heart Association (AHA), issued June 2026
Languages
English
Native or Bilingual
Timeline
Customer Service Lead
Tops Friendly Markets
07.2021 - Current
Associate of Science - Nursing
Columbia Greene Community College
Associate of Arts - Social Sciences
Columbia Greene Community College
High School Diploma -
Red Hook Senior High School