Madison Peterson
Oakley,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Kennel Manager
Pets Frolic Inn
05.2023 - Current
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed scheduling, billing and payroll for staff of 7 kennel assistants.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Cocktail Server
Black Angus Steak House
01.2022 - 12.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Supported needs of 15-person wait, staff, who attended to thespecific
Front Desk Coordinator
Lone Tree Animal Care
07.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered owner animal health questions and advised on best care practices.
- Prepared weekly employee work schedules to meet operational needs.
- Liaised with other veterinary professionals to develop comprehensive patient care plans and provide highest quality of care.
- Cross-trained existing employees to maximize team agility and performance.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Representative
Central Boulevard Veterinary Hospital
12.2020 - 12.2021
- Maintained detailed and current records on customers, orders and assignments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Proficiently trained in Avimark.
Cafe Barista
Dore Bakery
08.2019 - 09.2020
- Farmers markets stall vendor.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prioritized drink requests while managing interruptions.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
BBA - Business
Los Medanos College
Pittsburg, CA05.2025
High School Diploma -
Freedom High School
Oakley, CA06.2020
Skills
- Sales Expertise
- Coaching and Training
- Contract Development and Management
- Customer Service
- Electronic Medical Record
- Data Entry
- Team Oversight
- Policy Enforcement
Certified in
Servsafe Certificate
California Alcoholic Beverage Control Certificate
CPR Certified (BLS)
References
Lupe Ramirez-Executive Manager at Black Angus
925 516-5533
Enrique Denosta- United Airline Flight Attendant
650-274-8750
Melissa Lanning-United Airline Flight Attendant
915-588-0455
Julia Wihlem - Owner of Pets Frolic Inn
925-634-4431
Caitlyn Tucker- Kennel Manager at Pets Frolic Inn
925-634-4431
Timeline
Kennel Manager
Pets Frolic Inn
05.2023 - Current
Front Desk Coordinator
Lone Tree Animal Care
07.2022 - 05.2023
Cocktail Server
Black Angus Steak House
01.2022 - 12.2023
Customer Service Representative
Central Boulevard Veterinary Hospital
12.2020 - 12.2021
Cafe Barista
Dore Bakery
08.2019 - 09.2020
BBA - Business
Los Medanos College
High School Diploma -
Freedom High School
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