Madison Phillips-Bischoff
5274 W. Maple Ave. Grand Forks,ND
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Receptionist
The Village Family Service Center
Grand Forks, ND
06.2022 - Current
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered and directed incoming calls using multi-line telephone system, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
General Merchandise Expert
Target
Grand Forks, ND
11.2019 - 08.2021
- Maintained accurate inventory records of all stock items.
- Assisted customers in selecting appropriate merchandise for their needs.
- Managed customer relationships to ensure satisfaction and loyalty.
- Organized product displays in accordance with corporate guidelines.
- Ensured compliance with company policies and procedures regarding safety regulations.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Placed prices and descriptive signage to enhance displays and promote items.
Head Lifeguard
Drayton Pool
Drayton, ND
05.2016 - 08.2021
- Assisted with swim lessons for all ages, including special needs participants.
- Performed regular maintenance checks on equipment such as first aid kits, rescue tubes, backboards.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Trained new hires on safety protocols, procedures, and customer service standards.
- Developed and implemented pool rules and regulations to promote safe swimming practices.
- Provided emergency response for medical or other emergencies as needed.
- Managed inventory of supplies used in aquatic facility operations.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
Education
Bachelor of Science - Psychology
University of North Dakota
Grand Forks, ND12-2022
Master of Arts - Community Mental Health Counseling
University of North Dakota
Grand Forks, NDSkills
- Observant
- Patient
- Customer Service
- Confident
- Organization skills
- Quick Learner
Accomplishments
- Deans List Recipient, University of North Dakota
- World Champion Snowmobile Racer
Affiliations
- Vacation Bible School Teacher
- Youth Volleyball Coach
- Professional Snowmobile Racer
References
References available upon request.
Timeline
Receptionist
The Village Family Service Center
06.2022 - Current
General Merchandise Expert
Target
11.2019 - 08.2021
Head Lifeguard
Drayton Pool
05.2016 - 08.2021
Bachelor of Science - Psychology
University of North Dakota
Master of Arts - Community Mental Health Counseling
University of North Dakota
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