Madison Phillips Mucha
Saint Petersburg,Florida
Summary
Detail-oriented operations professional and entrepreneur with over five years of experience managing business operations and logistics, consistently driving efficiency and productivity. Proven track record in optimizing processes and enhancing organizational management, with a keen ability to streamline workflows and support successful outcomes. Adept at leveraging attention to detail to ensure accuracy and compliance, seeking an industry pivot to apply skills in optimizing processes and facilitating impactful results. Passionate about contributing to organizational success through strategic planning and meticulous execution.
Overview
5
5
years of professional experience
Work History
Production Associate
Look Alive Coffee
04.2025 - Current
- Manage production workflow for entire business operation including 40+ wholesale accounts and retail customers.
- Oversee packing and execution of local deliveries ensuring accuracy and timeliness of completion.
- Supporting a 140% increase in monthly revenue from $25k to $60k by auditing and managing production workflows for 40+ wholesale accounts.
- Attained a $1,000 reduction in monthly overhead by identifying points of friction and implementing continuous improvement cost-saving measures.
Photographer & Owner
Eternal Candor Studios
03.2025 - Current
- Initiated and developed photography enterprise autonomously, building infrastructure and community presence from foundation up.
- Secure 100% client satisfaction and project completion by managing professional correspondence and customizing session workflows for all independent accounts.
- Create increased brand awareness by creating and maintaining a clean database of marketing content and social media engagement metrics.
- Deliver personalized photography experiences by customizing session workflows and timelines, ensuring seamless coordination and client satisfaction throughout each project.
Operations Manager
DHL Supply Chain
08.2022 - 10.2024
- Fostered strong working relationships with 3PL customer and outside vendors.
- Achieved 100% regulatory compliance for cosmetic and OTC products by performing detailed research on federal, state, and batch code requirements.
- Managed successful startup of a 250,000 sq. ft. facility by designing process flows, equipment layouts, and labor planning for 40+ direct and indirect reports inventory discrepancies by 30% and maintained 99.8% order accuracy across 5M+ units by auditing outbound and inbound processes using WMS (Warehouse Management System) databases.
- Achieved 100% regulatory compliance for cosmetic and OTC products by performing detailed research on federal, state, and batch code requirements.
- Managed successful startup of a 250,000 sq. ft. facility by designing process flows, equipment layouts, and labor planning for 40+ direct and indirect reports
Operations Manager
Where I’m From
03.2022 - 08.2022
- Managed daily functions of business operations including all warehouse and fulfillment functions and workload planning.
- Led and organized operations recruitment planning and execution in addition to developing current associates.
- Identified points of friction and developing solutions, policies, and procedures to optimize operational flow.
- Effectively communicated business needs and priorities with operational team ensuring performance standards and deadlines were met.
- Ensured 100% deadline adherence for project completion by managing communication and correspondence between upstream manufacturers and the operational team.
Operations Supervisor
DHL Supply Chain
01.2021 - 03.2022
- Managed multiple departments including inbound receiving, outbound order processing, and customer returns.
- Assisted in the startup of three new business areas including the process flows, warehouse layout, equipment, and organization.
- Created and led projects to drive productivity, drive process improvements, and lower costs for customers.
- Audited and managed workflows leading to a 20% increase in return processing speed and 14% reduction in errors by implementing Lean principles.
- Set high-performance standards for a team of 10-20 associates by providing timely service and clear communication regarding KPIs and SLAs.
Education
Bachelors of Sciences - Business Administration, Logistics
The Ohio State University
Columbus, OHSkills
- Microsoft Excel, Microsoft Office
- Quality and Compliance
- Fast Learner
- Time Management
- Ability to Work Under Pressure
- Creative Problem Solving
- Decision Making
- Adaptability
Timeline
Production Associate
Look Alive Coffee
04.2025 - Current
Photographer & Owner
Eternal Candor Studios
03.2025 - Current
Operations Manager
DHL Supply Chain
08.2022 - 10.2024
Operations Manager
Where I’m From
03.2022 - 08.2022
Operations Supervisor
DHL Supply Chain
01.2021 - 03.2022
Bachelors of Sciences - Business Administration, Logistics
The Ohio State University