Madison Pickett

• Supervised daily maintenance operations to ensure vehicle readiness and compliance with safety standards.
• Trained and guided team members on proper use of tools and equipment for effective maintenance tasks.
• Conducted routine inspections to identify and address mechanical issues promptly, minimizing downtime.
• Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance activities.
• Collaborated with cross-functional teams to resolve operational challenges and improve service delivery efficiency.
• Supervised 6-33+ employees and recommended scheduled shifts.
• Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
• Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.

• Assisted and shadowed supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Improved management skills by participating in rigorous training programs and workshops.

- Bendix Air Brake Systems Certification

- Fontaine 5th Wheel Maintenance and General Operations

- Meritor S-Cam and Slack Adjuster Maintenance Certification

- Preventative Maintenance Certified

• Shadowed every technical level position as well as department leads in Finance, Rental and Sales to gain a better understanding of the impact of Service operations

• Coordinated maintenance schedules to optimize vehicle uptime and enhance operational efficiency.
• Liaised with vendors to procure parts and services, ensuring timely availability of resources.
• Maintained accurate records of service history and repairs for compliance and reporting purposes.
• Collaborated with cross-functional teams to identify process improvements in maintenance operations.
• Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
• Coordinated emergency response efforts during unexpected breakdowns
• Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.

• Managed rental agreements and ensured compliance with company policies.
• Provided exceptional customer service, addressing billing inquiries, resolving issues promptly and developing strong relationships with clients fostering loyalty and repeat business
• Coordinated vehicle availability and logistics to optimize fleet utilization.
• Assisted customers in selecting appropriate rental options based on needs and budget.
• Conducted inspections of rental fleet daily, communicating with cross departments on defects and ensuring safety qualifications were met on available fleet and scheduled units with defects with the Service team
• Implemented an efficient system for tracking overdue rentals, minimizing loss due to unreturned items or late fees collection delays.