Overview

Work History

Education

Timeline

Madison Pleat

Albany,NY

Overview

7

7

years of professional experience

Work History

Server/Bartender

Chilis Grill and Bar

03.2018 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Case Worker

Schenectady County DSS

04.2023 - 01.2024

Established trusting relationships with clients, fostering open communication and rapport building.
Monitored case progress for timely completion and compliance with applicable regulations.
Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Assessed needs of each client and recommended appropriate services and resources.

Manager

Telefund

01.2021 - 05.2023

Conducted interviews with prospective new employees.
Trained and supervised student callers to ensure the job was being performed correctly.
Completed attendance sheet, employee payroll and staff scheduling.
Open and closed shifts, leaving the area organized for the next work day.

Education

Bachelor of Arts - Criminal Justice

State University of New York (SUNY)

Oswego, NY

05.2023

Timeline

Case Worker

Schenectady County DSS

04.2023 - 01.2024

Manager

Telefund

01.2021 - 05.2023

Server/Bartender

Chilis Grill and Bar

03.2018 - Current

Bachelor of Arts - Criminal Justice

State University of New York (SUNY)