Madison Porter
Amarillo,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Behavioral Health Case Manager II
Texas Panhandle Centers
Amarillo, Texas
12.2024 - Current
- Monitored client progress through regular follow-ups, adapting care strategies to meet individual needs.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Educated clients and families on mental health conditions and available treatment options.
- Advocated for clients' rights, ensuring access to essential behavioral health services within the community.
- Supported psychotropic medication management by tracking adherence, documenting side effects, and evaluating treatment effectiveness.
- Collaborated with local hospital discharge planners and healthcare providers to ensure adequate client care.
Crisis Case Manager
Texas Panhandle Centers
Amarillo, Texas
09.2023 - 12.2024
- Assessed crisis situations to identify and implement effective intervention strategies.
- Collaborated with multidisciplinary teams to develop client care plans.
- Facilitated crisis intervention sessions to stabilize client situations.
- Advocated for client needs to ensure access to essential healthcare and social services.
- Evaluated client's needs and connected them with vital resources or referrals to enhance individual safety.
Server/Bartender
Hummers Sports Cafe
Amarillo, Texas
07.2020 - 09.2023
- Delivered exceptional customer service in fast-paced sports cafe, enhancing overall guest experience.
- Greeted customers, answered inquiries, and recommended specials, contributing to increased sales.
- Interacted with customers to ensure satisfaction and foster lasting relationships.
- Trained new servers on cafe procedures and customer service standards effectively.
Education
Master of Arts - Counseling
West Texas A&M University
Canyon, TX05-2026
Bachelor of Science - Psychology
West Texas A&M University
Canyon, TX05-2023
Skills
- Reliability
- Skill building
- Interpersonal communication
- Time management abilities
- Team collaboration
- Care coordination
Timeline
Behavioral Health Case Manager II
Texas Panhandle Centers
12.2024 - Current
Crisis Case Manager
Texas Panhandle Centers
09.2023 - 12.2024
Server/Bartender
Hummers Sports Cafe
07.2020 - 09.2023
Master of Arts - Counseling
West Texas A&M University
Bachelor of Science - Psychology
West Texas A&M University