Madison Potter
Hookerton,NC
Summary
High-energy professional skilled at welcoming guests, handling customer complaints, and handling cash and credit card transactions. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
Hwy 55
Snow Hill, North Carolina
06.2020 - 09.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Collaborated with team members to ensure efficient table service and guest satisfaction.
- Resolved customer complaints professionally and promptly to enhance dining experience.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Greeted and welcomed customers, providing them with menus.
- Prepared and served food and beverages according to restaurant standards.
- Communicated effectively with kitchen staff to ensure timely order fulfillment.
- Maintained cleanliness and organization of dining area and service stations.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Handled cash transactions and processed payments accurately at the register.
- Processed payments accurately using cash registers or point-of-sale systems.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
Education
High School Diploma -
Greene Central High School
Snow Hill, NC06-2023
Some College (No Degree) - Nursing
Lenoir Community College
Kinston, NC03-2026
Skills
- Food safety standards
- Cash handling
- POS system operation
- Supply restocking
- Strong multitasking
- Efficient organization
- Customer service
- Exceptional customer service
- Guest engagement
- Positive guest interactions
- Conflict resolution
- Handling complaints
- Time management
- Cleanliness standards
Timeline
Wait Staff Member
Hwy 55
06.2020 - 09.2022
High School Diploma -
Greene Central High School
Some College (No Degree) - Nursing
Lenoir Community College