Madison Pullen
Lee's Summit,MO
Summary
Highly motivated and ambitious Healthcare Supervisor. A loyal and dedicated individual with excellent customer service and communication skills. An individual who loves to learn, takes challenges as an opportunity, and works hard to improve and provide the best quality of service for clients. Works well with others as well as working independently.
Overview
8
8
years of professional experience
Work History
Product Support Supervisor
Oracle Cerner
06.2023 - Current
- Managed approximately 6-15 direct reports who strive to achieve operational performance goals.
- Implemented strategies to reduce response times for customer inquiries, enhancing overall customer experience.
- Co- Project owner in restructuring AMS, Client, and configuration processes that impact Oracle GSSS organization.
- Creating proposal for processes for upper leadership and educating team members on process changes.
- Oversaw and tracked performance metrics to identify areas for improvement in support processes.
Senior Change Implementation Analyst
Oracle Cerner
06.2021 - 06.2023
- Mastered build tools within Cerner Millennium, in solution areas of PowerForms and Nursing Integration.
- Formal mentor and go-to resource for configuration enhancements.
- Developed and delivered change management support documentation and manuals.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced organizational adaptability by developing comprehensive change management strategies.
Graduate Assistant
Missouri State University
08.2019 - 05.2021
- Promoted health wellness through proper exercise and healthy lifestyle
- Assisted professors in developing course materials for improved student engagement and understanding.
- Managed administrative tasks such as grading, scheduling, and record-keeping to ensure smooth operations within academic departments.
- Taught Kinesiology courses that guided and provided 1 hour of exercise for college students.
Physical Therapy Technician
Peak Performance
05.2016 - 08.2019
- Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Maintained cleanliness and sanitation of clinic or treatment environment.
Front Desk Coordinator
Peak Performance
05.2016 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Assisted in training new staff members on front desk procedures and company policies.
Education
Master's Degree in Health Administration -
Missouri State University
Springfield, MO05.2021
Bachelor's Degree in Exercise Movement Science -
Missouri State University
Springfield, MO05.2019
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Detail-oriented and able to handle multiple tasks simultaneously
- Adaptation to fast-paced environments
Accomplishments
- Senior CIA Title Promotion - 09/2022
- MVP Award - 08/2022
- MVP Award - 01/2022
Volunteer Experience
- Evan Pullen Memorial Scholarship, Board Member, 2009, Present, Review scholarship candidates, Present scholarships each year
- Summit Park Church, Member, 2021, Present, Lead Women's Small group, Serve in several areas throughout the church, Participate in the city wide Serve Day each year
Timeline
Product Support Supervisor
Oracle Cerner
06.2023 - Current
Senior Change Implementation Analyst
Oracle Cerner
06.2021 - 06.2023
Graduate Assistant
Missouri State University
08.2019 - 05.2021
Physical Therapy Technician
Peak Performance
05.2016 - 08.2019
Front Desk Coordinator
Peak Performance
05.2016 - 08.2019
Master's Degree in Health Administration -
Missouri State University
Bachelor's Degree in Exercise Movement Science -
Missouri State University