MADISON PUNCH
LINCOLNTON,NC
Summary
I am a hardworking & reliable caseworker focused on going above and beyond to support my colleagues and serve clients to the best of my ability and knowledge. Trained in client evaluation and case management, I want to dedicate my career to serving my community with an outstretched hand and listening ear. I am passionate about victim/child/domestic violence advocacy and strive to grow and learn in my desired field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ECONOMIC SERVICES CASEWORKER
GASTON COUNTY DHHS
GASTONIA, NC
05.2021 - Current
- MONITORED CASE PROGRESS FOR TIMELEY COMPLETION & COMPLIANCE WITH POLICY REGULATIONS AND DEADLINES
- EVALUATED NEEDS & DETERMINED ELIGIBILITY OF CLIENTS PER PROGRAM CRITERIA
- MANAGED EPASS HEALTHCARE APPLICATION QUEUE AND LOG ON A DAILY BASIS
- WORKED OVERTIME TO ASSIST OTHER WORKERS, VOLUNTEERED TO ASSIST IN EMERGENCY BENEFIT SERVICES, AND KEPT LONG-STANDING RECORD OF LOW PENDING CASES
- TRAINED NEW HIRES ON REGULAR PROCEDURE AND POLICY
- ESTABLISHED & MAINTAINED PROACTIVE RELATIONSHIPS WITH CLIENTS, OTHER AGENCY REPRESENTATIVES, AND FELLOW EMPLOYEES
RETAIL SALESPER
BELK
Gastonia, NC
09.2018 - 10.2020
Same duties and accomplishments as the Lincolnton location; moved to be closer to college.
Retail Salesperson
BELK
Lincolnton & Gastonia, NC
09.2016 - 07.2018
- WORKED MULTIPLE DIFFERENT DEPARTMENTS WHILE ALSO UPHOLDING MY OWN DEPARTMENT OF SPECIALTY
- PROCESSED COMPANY CREDIT CARD APPLICATIONS & ADVERTISED ONGOING AND LIMITED-TIME SALES WITH CLIENTS WITH WHOM I MAINTAINED GREAT RELATIONSHIPS
- STAYED INFORMED WITH NEW PROCEDURES, POLICIES, AND SALE PITCHES
- WORKED OVERTIME SHIFTS TO HANDLE INVENTORY AND DEMANDING HOLIDAY SALE VOLUMES
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN01-2027
Bachelor of Arts - Criminal Justice
Belmont Abbey College
Belmont, NC08-2020
Bachelor of Arts - General Studies
Gaston College
Dallas, NC08-2018
Skills
- Interpersonal and written communication
- Case information confidentiality
- Assessment skills
- Organization & time management skills
- Self-motivated and goal-oriented
- Case documentation & evaluation
- Client advocacy & support
- Team-player & reliable
- Microsoft Office proficient
- Adaptability
Certification
- ADULT MENTAL HEALTH FIRST AID USA GRANTED BY THE NATIONAL COUNCIL FOR MENTAL WELL-BEING
- 12-STRAIGHT MONTHS OF 100% QUALITY CONTROL IN MEDICAID APPLICATIONS
Languages
Korean
Limited
References
References available upon request.
Timeline
ECONOMIC SERVICES CASEWORKER
GASTON COUNTY DHHS
05.2021 - Current
RETAIL SALESPER
BELK
09.2018 - 10.2020
Retail Salesperson
BELK
09.2016 - 07.2018
- ADULT MENTAL HEALTH FIRST AID USA GRANTED BY THE NATIONAL COUNCIL FOR MENTAL WELL-BEING
- 12-STRAIGHT MONTHS OF 100% QUALITY CONTROL IN MEDICAID APPLICATIONS
Master of Arts - Social Work
Walden University
Bachelor of Arts - Criminal Justice
Belmont Abbey College
Bachelor of Arts - General Studies
Gaston College
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