Summary
Overview
Work History
Education
Skills
Timeline
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Madison Pusey

San Diego,CA

Summary

Multi-tasking and collaborative bartender with dedication to partnering with coworkers to promote engaged, empowering and positive workplace culture. Successful team leader and operational problem-solver bringing ten years of customer service experience.

Overview

9
9
years of professional experience

Work History

Manager on Duty

Wiseacre Brewing Company
09.2020 - 09.2025
  • Professional bartender and Cicerone level 1 certified with extensive knowledge of craft beers. Ability to engage and interact with customers of all types and explain a wide variety of beer selections.
  • Responded to customer concerns by providing friendly, knowledgeable support while maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Bartender

Hillman Beer
03.2024 - 09.2024
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Served high customer volumes during special events, nights, and weekends.

Bartender / Server

Central BBQ
05.2019 - 09.2020
  • Helped improve average store sales by promoting local craft brands, such as Wiseacre and Meddlesome to our customers.
  • Routinely supported other areas of the restaurant as requested, such as answering the telephone and helping coworkers complete financial transactions.

Server

Sticky Fingers Restaurant
02.2017 - 05.2019
  • Cultivated warm relationships with regular customers.
  • Trained incoming staff regarding the restaurant's procedures, culture, and practices.
  • Gained boundless experience in multitasking, verbal communication, customer satisfaction, and conflict.

Music Marketing Intern

COLORTEST Merch
08.2018 - 12.2018
  • Established relationships with buyers from record stores across the nation, as well as Canada.
  • Successfully promoted bands signed to Polyvinyl Records and secured over 120 album sales.
  • Created and organized Word documents and Excel spreadsheets of each week's progress.

Security

Axis Security, Inc.
06.2018 - 08.2018
  • Promoted to work VIP area at Forecastle Music Festival after my first time working with Axis at Bonnaroo Music & Arts Festival.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
  • Thoroughly checked cars, bags and people for weapons and other prohibited items.

Education

Bachelor of Science - Sociology and Psychology

The University of Tennessee at Chattanooga
Chattanooga, TN
12.2020

Skills

  • Interpersonal Skills
  • Attention to Detail
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Anticipating Guest Needs
  • High-Volume Environments

Timeline

Bartender

Hillman Beer
03.2024 - 09.2024

Manager on Duty

Wiseacre Brewing Company
09.2020 - 09.2025

Bartender / Server

Central BBQ
05.2019 - 09.2020

Music Marketing Intern

COLORTEST Merch
08.2018 - 12.2018

Security

Axis Security, Inc.
06.2018 - 08.2018

Server

Sticky Fingers Restaurant
02.2017 - 05.2019

Bachelor of Science - Sociology and Psychology

The University of Tennessee at Chattanooga

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