Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Vandermeulen

Itasca,IL

Summary

Experienced professional in the golf/food industry with strong leadership skills and a passion for team development. Solid foundation in customer service principles and operational procedures, with the ability to quickly learn and apply new concepts. Ready to utilize and enhance organizational and communication skills in any role.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Parlay Sports Bar and Grill
03.2025 - Current
  • Trained over two dozen employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism every day.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Shift Leader

390 Golf Experience
10.2024 - Current
  • Responsible for overseeing all Top Tracer, POS, and Ball Picker responsibilities on shift
  • Checking in over 50 customers a day while answering and solving customers' issues over the phone
  • Monitor employee performance and provide constructive feedback, recognizing good work and addressing any issues or concerns
  • Ensure that customers receive excellent service, addressing any complaints or issues that may arise during the shift
  • Quickly address any Operational challenges that occur during the shift, developing solutions and implementing necessary changes
  • Completed cash and credit card transactions accurately using POS software.

Head Barback

Parlay Sports Bar and Grill
12.2023 - Current
  • Assigned responsibilities to other barbacks to maintain the schedule and ensure efficient operations
  • Tended over 25 golf bays while keeping up with the needs of the inside bar
  • Restocked and replenished 1000+ items for the bar to function

Top Tracer Attendant/POS/Ball Picker

390 Golf Experience
09.2021 - 10.2024
  • Conducted point of sales to thousands of customers in person and over the phone
  • Greeting thousands of customers promptly in a professional manner and asking detailed questions to determine needs quickly
  • Answered product questions with up-to-date knowledge of sales and store promotions, leading to thousands of dollars in revenue
  • Lead trainer over 20 new employees by imparting knowledge of specific store tasks and policies
  • Promoted and advertised sales, discounts, and special promotions to generate revenue and built a 50+ client loyalty base
  • Stocked and replenished over 50 different pieces of merchandise according to store merchandising layouts
  • Answered thousands of customers' questions and provided information on store procedures or policies
  • I have thoroughly cleaned the field, removed all balls, and restocked all dispensers for our guests' convenience

Custodian

390 Golf Experience
09.2021 - 10.2024
  • Maintained accountability for building keys, master keys, and access cards. Vacuumed/mopped floors and wiped/dusted furniture to maintain a clean store appearance before opening
  • Checked and stocked 100+ pieces of inventory throughout the facility to meet expected demands

Education

Associate in Arts - Business

College of Dupage
Glen Ellyn, IL
05.2025

Diploma - undefined

Lake Park High School
Roselle, IL
05.2023

Skills

  • Staff training and development
  • Customer Service Skills
  • Adaptability
  • Mentor
  • Problem Solver
  • Proficient Computer Skills
  • Interpersonal Skills
  • Policy enforcement
  • Industry awareness
  • Staff management

Timeline

Manager on Duty

Parlay Sports Bar and Grill
03.2025 - Current

Shift Leader

390 Golf Experience
10.2024 - Current

Head Barback

Parlay Sports Bar and Grill
12.2023 - Current

Top Tracer Attendant/POS/Ball Picker

390 Golf Experience
09.2021 - 10.2024

Custodian

390 Golf Experience
09.2021 - 10.2024

Diploma - undefined

Lake Park High School

Associate in Arts - Business

College of Dupage

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