Madison Ramos
Chesapeake,VA
Summary
Customer-focused professional with a background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista & E Commerce Clerk
Kroger
Chesapeake, VA
02.2024 - 10.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Received and processed customer orders for merchandise pickups.
- Sorted, organized, and inventoried merchandise for pickup by customers.
- Provided excellent customer service when helping customers with their orders.
- Resolved any issues related to customer orders or returns promptly and efficiently.
Team Member
Jersey Mikes Subs
Chesapeake, VA
01.2023 - 01.2024
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Customer Service Representative
Dominos
Chesapeake, VA
07.2022 - 09.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Organized take-out orders for customers who requested them.
Education
Some College (No Degree) - Automotive
Tidewater Tech
Norfolk, VASome College (No Degree) - Computer Science
Tidewater Community College
Norfolk, VASkills
- Opening and closing duties
- Calm Demeanor
- Active listener
- Friendly and outgoing
- Cash Register Operation
- Team Player
- Speedy and efficient
- Exceptional customer service
- Preventive Maintenance
- Power tool mastery
- Hand tools
- Operating test equipment
- Maintenance and repair
- Fluid replacement
- Tire rotations
- Oil changes
- Battery replacements
- Replacing parts
- Automobile repair
- Tire changing and rotation
- Vehicle oil change
- Vehicle diagnostics
- Tire damage repair
Certification
- ASE [In progress]
- OSHA [In progress]
- EPA [In progress]
References
References available upon request.
Timeline
Barista & E Commerce Clerk
Kroger
02.2024 - 10.2024
Team Member
Jersey Mikes Subs
01.2023 - 01.2024
Customer Service Representative
Dominos
07.2022 - 09.2022
Some College (No Degree) - Automotive
Tidewater Tech
Some College (No Degree) - Computer Science
Tidewater Community College
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