Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madison Reed

Oakwood Hills,Illinois

Summary

Dynamic Senior Brand Ambassador at OFFLINE by Aerie with a proven track record in customer relationship building and driving sales. Leverages strong leadership skills to enable Brand Ambassadors to improve their own customer service skills and brand awareness, often setting a great example in these categories. Has a strong comprehension of the importance of the company's brand, exceptional service, and relationship-building with customers when it comes to meeting daily, weekly, and monthly targets. Strives to make OFFLINE Woodfield an even more positive, friendly, and welcoming environment for guests by representing the brand on a daily basis through an enthusiastic attitude.


Overview

5
5
years of professional experience

Work History

TDY

OFFLINE by Aerie
08.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Trained and developed team members to enhance customer service skills and improve sales performance.
  • Conducted regular performance evaluations, providing constructive feedback to foster employee growth and development.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Senior Brand Ambassador

OFFLINE by Aerie
11.2023 - Current
  • Provided exceptional customer service by addressing inquiries and navigating and reassuring concerns, enhancing overall guest satisfaction
  • Confidently educated guests on product benefits, features, and the company effectively.
  • Developed rapport with guests to foster brand loyalty and repeat business.
  • Led team of Brand Ambassadors by example, fostering a positive work environment focused on achieving sales, rewards, and credit goals.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Aided other locations with shift coverage, therefore gaining knowledge on our other brands.
  • Effectively educated guests on American Eagle and Aerie in order to cross-sell, driving overall revenue.
  • Trained new Brand Ambassadors on product features, benefits, and effective communication techniques.
  • Executed sales transactions accurately, maintaining financial integrity throughout processes.
  • Collaborated with team members to develop product displays that attracted customer attention.
  • Maintained cleanliness and organization of sales floor, contributing to positive store ambiance.

MyAerie Associate

OFFLINE by Aerie
11.2023 - 06.2024
  • Developed and executed brand campaigns across social media platforms to enhance engagement.
  • Collaborated with marketing teams to create compelling content aligned with brand identity.
  • Analyzed consumer trends and feedback to refine brand messaging and strategies.
  • Monitored performance metrics to assess campaign effectiveness and optimize future initiatives.
  • Strategically coordinated promotional events, enhancing community outreach and customer interaction.
  • Boosted brand awareness by creating engaging content and leveraging social media platforms.
  • Raised brand credibility by sharing personal experiences and showcasing real-life results of product use.
  • Maintained authenticity across all branded content to earn audience trust and ensure the integrity of personal reputation as an influencer.

Brand Ambassador

OFFLINE by Aerie
05.2023 - 11.2023
  • Built relationships with guests to encourage repeat business.
  • Answered guest questions about sizing, accessories, and merchandise care.
  • Boosted guest satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved guest challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to guests.

Sales Associate

Five Below
08.2021 - 08.2022
  • Provided exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted in inventory management, ensuring optimal stock levels and organization.
  • Executed sales transactions accurately, maintaining financial integrity throughout processes.
  • Collaborated with team members to develop product displays that attracted customer attention.
  • Addressed customer inquiries effectively, resolving issues to improve overall shopping experience.
  • Maintained cleanliness and organization of sales floor, contributing to positive store ambiance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Brand Ambassador

American Eagle
03.2021 - 05.2021
  • Engaged customers to enhance brand awareness and loyalty through product demonstrations.
  • Collected feedback from consumers to improve brand strategy and customer engagement efforts.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Education

Bachelor of Science - Marketing

Northern Illinois University
Dekalb, IL
05-2027

Skills

  • Results driven
  • Exceptional customer service
  • Engaging communication style
  • Strong interpersonal skills
  • Skilled in conflict mediation
  • Proven leadership abilities
  • Brand awareness
  • Analytical marketing mindset
  • Meticulous attention to detail
  • Strategic task management
  • Experienced with Microsoft software solutions

Accomplishments

  • Promotion from Brand Ambassador to Senior Brand Ambassador after 6 months at my location for my dedication to the brand
  • Contributed to breaking 1,500 followers for my locations store Instagram in 2024
  • Personally achieved 17 credit card sign ups in the month of July (2025) with OFFLINE through effectively communicating benefits to guest
  • Selected by my District Leader to assist my location in filling gaps in leadership through a TDY role (current)
  • Received "Gem of the Month" at least 3 times while working at OFFLINE by leading by example with guest engagement and selling practices
  • Received high praise from our head of NSO (New Store Openings) due to my diligence and attention to detail while auditing materials

Timeline

TDY

OFFLINE by Aerie
08.2025 - Current

Senior Brand Ambassador

OFFLINE by Aerie
11.2023 - Current

MyAerie Associate

OFFLINE by Aerie
11.2023 - 06.2024

Brand Ambassador

OFFLINE by Aerie
05.2023 - 11.2023

Sales Associate

Five Below
08.2021 - 08.2022

Brand Ambassador

American Eagle
03.2021 - 05.2021

Bachelor of Science - Marketing

Northern Illinois University

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