Madison Rios
Dallas
Summary
Detail-oriented and customer-focused professional with a strong passion for human rights and a commitment to making a positive impact. Demonstrates exceptional organizational skills and a proven ability to manage multiple tasks efficiently in fast-paced environments. Equipped with analytical thinking and teamwork capabilities, alongside a keen desire for professional growth. Possesses agility in quickly grasping new concepts and adapting to dynamic settings, complemented by foundational skills in research and report writing, ready to leverage and enhance problem-solving and communication abilities.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Dallas, TX
08.2024 - Current
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Conveyed essential updates to management to ensure team readiness in cultivating a welcoming third place atmosphere throughout shifts.
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Monitored partner morale and performance indicators, effectively relaying critical information to the store manager to support team cohesion.
- Implemented safety and security measures in accordance with Starbucks policies to ensure partner well-being and operational integrity during each shift.
Barista Trainer
Starbucks
08.2022 - 08.2024
- Evaluated skill levels of new and existing baristas to design tailored training plans.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Delivered ongoing assistance to baristas to ensure seamless equipment operation and beverage quality.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Analyzed training session results and prepared detailed reports to enhance future training effectiveness.
Education
Bachelor of Arts - Social Justice And Human Rights
Arizona State University
Tempe, AZ05-2027
Skills
- Quick Learner
- Project and Time Management
- Empathic communication
- Efficient Leadership
- Stata
- Microsoft Office Suite
- Multitasking and organization
- Attention to detail
- Strong academic record
- Teamwork and collaboration
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Barista Trainer
Starbucks
08.2022 - 08.2024
Bachelor of Arts - Social Justice And Human Rights
Arizona State University