Zayden Ankers
Front Royal,VA
Summary
Dynamic Shift Leader with a proven track record of reviewing team tasks to ensure exceptional quality and performance. Recognized for engaging coaching and effective employee training that maximizes productivity and fosters a collaborative work environment. Currently pursuing a degree in Economics and Business at Arizona State University, with a strong desire to leverage skills and knowledge as an Assistant Store Manager. Eager to contribute to team success and drive operational excellence in a new role.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on customer service protocols.
- Managed inventory levels, minimizing waste through effective stock control practices.
- Implemented process improvements, enhancing workflow efficiency during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Barista
Starbucks
12.2022 - Current
- Prepared beverages with speed and accuracy to minimize customer wait times.
- Documented complex orders to accurately process payments in POS system.
- Used upselling techniques to boost order value, generating additional revenue.
Education
High School Diploma -
Skyline High School
Front Royal, Virginia05.2024
Skills
- Time Management
- Quick Learner
- Good Listener
- Adaptive
- Communicating
- Working With a Team
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff motivation
Timeline
Shift Supervisor
Starbucks
11.2024 - Current
Barista
Starbucks
12.2022 - Current
High School Diploma -
Skyline High School