Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks, Barista
Bradenton, FL
08.2024 - Current
Coordinated staff schedules to optimize coverage during peak hours, enhancing customer experience.
Completed store opening and closing procedures and balanced tills.
Trained new employees and delegated daily tasks and responsibilities.
Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Responded to and resolved customer questions and concerns.
Front Desk Receptionist
TPC
Sarasota, FL
05.2024 - 08.2024
Greeted and assisted visitors, ensuring positive first impressions and excellent customer service.
Managed multi-line phone system, directing calls efficiently to appropriate personnel.
Scheduled appointments and maintained accurate calendars for staff members.
Processed incoming mail and packages, ensuring timely distribution to relevant departments.
Cafe Worker
TPC
Sarasota, FL
05.2024 - 08.2024
Prepared and served beverages and food items according to established recipes.
Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
Assisted in managing inventory, including ordering and restocking supplies as needed.
Contributed to promotional events by setting up displays and sampling products to customers.
Mental Health Technician
Suncoast Behavioral Health Center
Bradenton, Florida
05.2023 - 06.2024
Monitored patients’ physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times.
Charted patient observations by following prescribed procedures and standards.
Maintained accurate records of patient progress and treatment plans.
Participated in regular meetings with supervisors to discuss any concerns or changes related to patient care plans or treatments.
Carried out safety rounds and supervised activities.
Adapted quickly and effectively to changing environments while maintaining professional standards of practice at all times.
Observed patients for abnormal behavioral or physical signs.
Provided compassionate care to mentally ill patients in a hospital setting.
Educated patients about the importance of self-care and healthy lifestyle choices.
Monitored vital signs and administered medications as prescribed by healthcare providers.
Collaborated closely with treatment team to appropriately coordinate client care services.
Collaborated with other members of the healthcare team to ensure optimal care for each patient’s unique needs.
Barista
Starbucks Coffee Company
01.2022 - 04.2023
Collaborating with others, Customer Connections, Open-mindedness to new experiences and people, Teaching newcomers to be able to be successful in their new role
Cashing people out, making customer connections, Comprehending recipes, time management, how to deal with difficult situations, Adaptable in high pressure situations, Comprehensive knowledge based of products and services provided