Madison Roberts
Kingsport,TN
Summary
Driven Banquet Server and Shift Leader at Meadowview Convention Center and Pizza Plus Inc, respectively, I excel in team collaboration and adaptive problem-solving, ensuring customer satisfaction and efficient event management. Demonstrated ability to maintain composure under pressure, achieving seamless service delivery and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banquet Server
Meadowview Convention Center
12.2023 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
Shift Leader
Pizza Plus Inc
02.2022 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
GED - Auto Mechanics
Gate City High School
Gate City, VA05.2022
Skills
- I am a very hard worker and always there when you need me!
- Adaptive Problem Solving
- Customer service focus
- Punctual and Reliable
- Event Setup and Breakdown
- I am extremely good with animals
- Clearing tables efficiently
- Arranging banquet hall
- Team Collaboration
- Issue Resolution
Certification
•OSHA certified
Timeline
Banquet Server
Meadowview Convention Center
12.2023 - Current
Shift Leader
Pizza Plus Inc
02.2022 - 05.2023
GED - Auto Mechanics
Gate City High School
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