Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Madison Roberts

Madison Roberts

Kingsport,TN

Summary

Driven Banquet Server and Shift Leader at Meadowview Convention Center and Pizza Plus Inc, respectively, I excel in team collaboration and adaptive problem-solving, ensuring customer satisfaction and efficient event management. Demonstrated ability to maintain composure under pressure, achieving seamless service delivery and operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Banquet Server

Meadowview Convention Center
12.2023 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained flexible work schedule to meet event needs.
  • Provided friendly, courteous service to create memorable moments for guests.

Shift Leader

Pizza Plus Inc
02.2022 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

GED - Auto Mechanics

Gate City High School
Gate City, VA
05.2022

Skills

  • I am a very hard worker and always there when you need me!
  • Adaptive Problem Solving
  • Customer service focus
  • Punctual and Reliable
  • Event Setup and Breakdown
  • I am extremely good with animals
  • Clearing tables efficiently
  • Arranging banquet hall
  • Team Collaboration
  • Issue Resolution

Certification

•OSHA certified

Timeline

Banquet Server

Meadowview Convention Center
12.2023 - Current

Shift Leader

Pizza Plus Inc
02.2022 - 05.2023

GED - Auto Mechanics

Gate City High School

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Madison Roberts