Madison Roberts
Clearfield ,UT
Summary
Proven problem-solver and adept in technical support, I significantly enhanced customer satisfaction at Instructure by resolving technical issues swiftly. My experience at University of Utah Hospital and Busy Bee Pediatrics showcases my ability in teamwork and collaboration, ensuring high-quality care and efficient patient support. Skilled in documentation and reporting, I excel in fast-paced environments, always prioritizing client needs.
Overview
6
6
years of professional experience
Work History
Customer Support Technician
Instructure
07.2020 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Delivered personalized solutions by actively listening to customers' concerns.
- Assisted in training for new employees, ensuring a strong foundation in company procedures and product knowledge.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
Health Care Assistant
University of Utah Hospital
09.2019 - 07.2020
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
Medical Assistant
Busy Bee Pediatrics
04.2018 - 09.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Bachelor of Science - Health Sciences
Salt Lake Community College
Salt Lake City, UT06.2026
High School Diploma -
Syracuse High School
Syracuse, UT06.2015
Skills
- Remote Support
- Technical Support
- Customer Education
- Documentation And Reporting
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Customer Support Technician
Instructure
07.2020 - Current
Health Care Assistant
University of Utah Hospital
09.2019 - 07.2020
Medical Assistant
Busy Bee Pediatrics
04.2018 - 09.2019
Bachelor of Science - Health Sciences
Salt Lake Community College
High School Diploma -
Syracuse High School