Ryan Lewis
Costa Mesa,US
Summary
Customer support professional with proven experience in technical troubleshooting, resolving complex issues and sales. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Adept in communication, problem-solving, and providing exceptional customer service. Reliable and resourceful, ready to make significant impact in customer support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Support Technician
Navien Inc.
10.2021 - 06.2023
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in the company''s offerings.
Maintenance Mechanic
Marietta Corp
07.2014 - 12.2021
- Ensured operation of mechanical equipment by performing inspections and daily start-ups
- Troubleshooting machine malfunctions and diagnosing issues, by inspecting mechanical devices and communicating with machine operators as well as other mechanics
- Performed preventative maintenance regularly on conveyor systems, scramblers, fillers, cappers, labelers, case sealers, palletizers, and production machines
- Worked as part of a 12 person team, maintaining 24 production lines, running on a 24 hour schedule
Plumber Technician
Huntington
06.2005 - 07.2014
- Inspection, repair, and installation of plumbing systems
- Selected materials and equipment needed for installation or repairs for scheduled job sites
- Installed and welded valves, fittings, pipe sections, tubing, insulation, and straps
- Collaborated with other plumbers on larger scale job sites
Production Facility Technician
Sweet Life Enterprises Inc
06.2008 - 01.2009
- Responsible for inspecting and maintaining physical condition of the office plus warehouse facilities
- Operated and cleaned equipment to perform tasks in accordance to procedures of the company
- Various duties which included: wall repairs, part store errands, assembly line and office set-ups
- On call assistant to the Maintenance Manager, completing various tasks as needed
Education
Associate of Arts Degree - Film & Television
05.2021
Skills
- Productive and motivated
- Strong work ethic
- Excellent interpersonal relations skills
- Ability to work with individuals of diverse backgrounds
- Skilled expertise in setting up assembly lines for production
- Training machine operators
- Prototype machining
- Inspection and approval of finished product
- Experience with precision and power tools
- Owning tools
- Highly skilled in performing basic and advanced troubleshooting procedures
- Mechanical Knowledge
- Mechanic Experience
- Industrial Maintenance
- Fabrication
- Facilities Maintenance
- Customer service
- Sales
- Mac OS
- Automotive Diagnostics
- Hydraulics
- Welding
- Landscape Maintenance
- Schematics
- Brake Repair
- Blueprint Reading
- Programmable Logic Controllers
- Unity
- Unreal Engine
- Live chat
- E-commerce
- Customer support
- Typing
- Analysis skills
- Remote support
- Call center experience
Certification
Film and Television, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer focus & orientation, Familiar, 08/01/21, Responding to customer situations with sensitivity
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
4-day work weekLanguages
English
Native or Bilingual
Timeline
Customer Support Technician - Navien Inc.
10.2021 - 06.2023
Maintenance Mechanic - Marietta Corp
07.2014 - 12.2021
Production Facility Technician - Sweet Life Enterprises Inc
06.2008 - 01.2009
Plumber Technician - Huntington
06.2005 - 07.2014
Orange Coast College - Associate of Arts Degree, Film & Television
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