Madison Robertson
Mount Vernon,Wa.
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach.
Overview
3
3
years of professional experience
Work History
Patient Registration Specialist
Skagit Regional Health
10.2022 - Current
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Associate
TJX Companies
11.2021 - 10.2022
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Applebee's Grill + Bar
07.2021 - 10.2021
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
Senior Year of High School - General Studies
Mount Vernon High School
Mount Vernon, WA06-2022
Skills
Bilingual in Spanish
Multitasking Abilities
HIPAA Compliance
Data entry proficiency
Patient Relations
Teamwork and Collaboration
References
Available upon request.
Key Qualifications
- Bilingual in Spanish
- Works well in a Team Environment.
- Reliable
Timeline
Patient Registration Specialist
Skagit Regional Health
10.2022 - Current
Sales Associate
TJX Companies
11.2021 - 10.2022
Restaurant Hostess
Applebee's Grill + Bar
07.2021 - 10.2021
Senior Year of High School - General Studies
Mount Vernon High School
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